2025 Summer Intern - Provider Servicing (Process Improvement)
Blue Cross Blue Shield of Michigan

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve provider experience and overall efficiency

By end of internship you will: Recommend a process improvement to reduce the amount of mail or phones calls coming into provider servicing with detailed steps

You will be responsible for:

Working on assignments to improve the provider experience and department workflows.

Compile and analyze operational data to identify areas of opportunities and provide recommendations for improvement

Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.

Provide leadership team with status updates on work task, projects and issues

Communicate and recommend policy changes to achieve project objectives.

Assist in documenting departmental procedures when applicable.

Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.

Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.

Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.

Analyze business goals, objectives, and needs within the organization.

Participate in networking events with BCBSM leaders and other interns.

Engage in volunteer activities/community outreach to build knowledge of our communities and customers.

Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).

Qualifications

Current undergraduate or graduate student with a 3.0 GPA or higher required.

Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship.

Effective verbal, written communication and interpersonal skills.

Strong analytical skills with the ability to work independently and as a member of a team.

Excellent organizational skills to deal with multiple projects and priorities.

Responsible for maintaining confidential information to the highest degree.

Proficient in Microsoft Office suites

Ability to develop and maintain effective working relationships.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.