JOB DESCRIPTION
Location: St Paul, MN
In this position, you'll be based in the St Paul, MN office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that
- You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
- You're a redeployment candidate who is under notice of redundancy
- You were moved to a remote contract as your office was closed
A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment so you will be deadline-driven with the ability to adapt quickly and embrace the pace of change we often work at. You will also be an individual who can maintain a high level of accuracy and professionalism while utilizing software in a traditional office environment.
As an Account Associate 3, you will work closely with account managers to manage and administer account portfolios. You will also provide technical guidance to junior team members and assist in continuous improvement initiatives. Additionally, you will have the opportunity to partner with key stakeholders from operational areas, internal teams, and outside vendors to resolve any concerns that may arise.
Some of your key responsibilities may include:
- Performing daily administration of accounts
- Providing marketing and research support
- Sending customer correspondence that may include follow up or responding to routine requests
- Participation in business initiatives and committees
What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a strong background in building customer relationships, and who can meet critical deadlines on moderately complex accounts. You will possess the ability collaborate with various stakeholders to achieve client success.
Other key skills required for the role include:
- Minimum of 5 years of experience in financial services or customer service required; or a Bachelor's degree in lieu of direct experience
- Ability to use independent judgment to identify and resolve problems and escalate as appropriately
- Strong analytical skills for problem resolution
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and institutions. Our organisation offers a broad range of services with a best-in-class reputation built on our high-touch approach to client service. We're lookingfor people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.
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Account Associate III is posted on all sites within our Diversity Job Network.
