Account Program Manager
Vertiv Corporation

Vertiv is hiring a Strategic Account Program Manager in Westerville, OH to lead a portfolio of orders from Strategic Account Customers is responsible for marshaling confirmed orders through the processes necessary to fulfill and deliver systems to the strategic customer. This includes coordinating the scheduling of production dates with customer needs, adjusting to changing conditions, communicating changes, and delivering an invoice that meets customer expectations.

This person is a steward of Vertiv rights under agreements, drives policy compliance, and presents a positive representation of the Vertiv Brand to the customer. The Strategic Account Program Manager will work closely with Project Management, Accounts Receivable, Operations, Sales and Order Management to deliver.

RESPONSIBILITIES

• Works with the customer and process partners to manage orders, order changes, and scheduling based on evolving customer needs
• Responsible for the general workflow - including but not limited to
  • Accountable for customer orders to ensure the booking, manufacturing, and shipping takes place to meet customer schedules.
    • Coordination with the planning team to get production dates
    • Coordination across multiple plants to align production dates
  • Communication with customers and process partners regarding order status, changes to schedule, issues, resolution plans
  • Accountable for customer relations pertaining to large equipment orders in conjunction with sales.
  • Proactive management of customer needs through communication, escalation, and problem resolution
  • Coordinates with Operations Management to meet customer demands against inventory and production schedules.
  • Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
  • Creation and delivery of invoices to customers.
  • Works with other departments (factories, quality, logistics, finance, project management etc.) within Vertiv to provide timely information to customer.
  • Accountable for the allocation of equipment orders to project sites.
  • Accountable for ensuring customer required on job dates are maintained and escalate within Vertiv when dates are in jeopardy.
  • Assist with updating install base with the correct install location of equipment and linking the correct serial and instance number.
  • Ensuring all ancillary parts are shipped at the proper time to ensure the progression of work on jobsite is not interrupted.
  • Work with order and project management to ensure product revenue is invoiced and revenue is recognized accordingly.
• Sets performance goals for the success of the account and communicates with each team member how their responsibilities are integrated into the success of the team
• Participates in structured problem solving and issue resolution
• Other duties and responsibilities as assigned

QUALIFICATIONS

Minimum Job Qualifications:

• Minimum 3 years' experience in delivery of customer service

Preferred Qualifications:

• Working knowledge of MS Excel, PowerPoint and Word.
• Ability to communicate effectively, both orally and in writing and interact effectively with personnel to accomplish tasks
• Must be action-oriented with an eye for finding opportunity and solving problems
• Detail oriented with ability to complete tasks in timely manner
• Aptitude for learning basic ERP systems
• English language skills required, and Spanish language is a plus

EDUCATION AND CERTIFICATIONS

• Bachelor's degree in business or related field

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• No Special Environmental Demands

TRAVEL TIME REQUIRED

• 10%

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 27,000 people worldwide and more than $6 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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