Administrative Assistant for Residential Communities & Housing
Denison University

Position Type:

Support Staff

College Support Services

Administrative Assistant for Residential Communities & Housing

O00145

CSS 9

$21 - $25 an hour

Residential Communities and Housing

S 121301385

Full Time

12

.88

M-F 8:30 AM- 4:30 PM, some seasonal evenings and weekends as needed during residence hall opening, closing, etc

The Administrative Assistant is responsible for coordinating exceptional and empathetic customer service and coordinating front-office processes & procedures for the Residential Communities & Housing Department at Denison University. The Administrative Assistant also assists with the communication and implementation of student housing processes. In addition, they coordinate the residential building access controls, including creating student IDs, printing University employee name tags, troubleshooting student residential access questions, and tracking the physical residential keys. The Administrative Assistant is responsible for supporting the financial management of the department including tracking budget expenses and implementing budgetary processes. The Administrative Assistant also supports the Senior Director with departmental planning, projects, and initiatives. In support of these responsibilities, the Administrative Assistant supervises 2-4 student desk staff and performs other duties as assigned.

• Communicate empathetically, effectively and professionally (i.e., via telephone, email, and in-person correspondence) with various constituents (i.e., students, parents, faculty, staff); Resolve non-routine problems to ensure questions are answered accurately and issues resolved in a timely manner; Collaborate various campus constituencies regarding campus policies & procedures at various times throughout the year.
• Create a welcoming, inclusive, professional and helpful office environment for students to come with their housing concerns; Coordinate functions within the department in collaboration with office staff to ensure efficient operations establishing new office procedures as needed.
• Assist with responding to emails regarding housing concerns; Assist with typing, proofreading, duplication, distribution of housing related communication, materials, and forms; Navigate multiple technology platforms that support departmental projects including (The Housing Director, Banner, MyDenison, Campus Groups, Qualtrics, Google-suite products, Odyssey, and Cbord.
• Manage building access controls including ID printing and programming for campus IDs for all faculty, staff, and students, athletics; Track, inventory and coordinate the distribution of the physical keys for residential spaces including processing lost key requests.
• Maintain departmental budgets including tracking purchases, processing purchase orders, invoices & check requests; Assist with processing departmental credit card reconciliations and budget transfers.
• Support 2-4 student workers toward accomplishing departmental goals; Recruit, hire, train & supervise student workers in collaboration with other office staff.
• Provide front-line administrative support to the Senior Director while assisting with maintaining the Director's calendar and voicemails; Offer support on special department projects from the Director.
• Perform other duties in support of departmental goals as assigned.

• High school diploma or GED
• 1-3 years of experience in general administrative work
• Must have excellent interpersonal, communication, and relationship-building skills and be able to interact positively and tactfully with a diverse community.
• Evidence of achievement in a team culture. Strong sense of initiative and responsibility.
• Strong skills in written composition and interpersonal communications.
• Strong computer literacy, especially Google suite products and database usage.
• Strong organizational skills and attention to detail.
• Able to provide exemplary customer service in a fast-paced environment.
• Ability to respond calmly and compassionately to individuals in distress.
• Belief in the fundamental value of a residential, liberal arts education, and a strong desire to work with students.

• Bachelor's degree in Business Administration
• 4-7 years of experience in general administrative work
• Experience working with databases

• Office environment/no specific or unusual physical or environmental demands.
• Must be able to lift up to 25 pounds
• Standing, stooping, navigating stairs, hallways, and sidewalks

Josh Kusch

Kuschj@denison.edu

Yes

Position is open until filled. Candidates applying on or before September 27, 2024 will be assured full consideration. Please reach out to the hiring manager for additional questions about position, including application status, salary, or interview process.

The final candidate will undergo a background check as a conditional offer of employment.

To achieve our mission as a liberal arts college, we continually strive to attract and hire candidates with diverse backgrounds, experiences and identities. Denison fosters a campus community that recognizes the value of all persons regardless of age, disability, ethnicity, gender expression and identity, national origin, race, religion, sexual orientation, or socio-economic background. For additional information and resources about diversity at Denison, please see our Diversity Guide (https://denison.edu/forms/diversity-guide). Denison University is an Equal Opportunity Employer.