RESPONSIBILITIES:
Kforce has a client that is seeking an Adobe Commerce Support Engineer in Washington, DC.Key Tasks:- Technical Support and Troubleshooting: Adobe Commerce Support Engineer will provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime
- Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs; Manage workload effectively to balance urgent issues with ongoing support tasks
- Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices; Familiar with Adobe's Site-Wide Analysis Tool (SWAT)
- Collaboration with Development Teams: As an Adobe Commerce Support Engineer, you will work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team's knowledge base and support efficiency
REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization
- Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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