Assistant Dean and Director of First Year and Family Experience Programs (Student Support Leader), Dean of Students
Indiana University

Department

OFFICE OF STUDENT LIFE ADMIN (BL-DSAA-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The Dean of Students Office is proud to be a department within the Office of Student Life, whose mission is to support a premiere student experience and the holistic development of thriving students through care and advocacy. The Dean of Students Office is committed to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

Job Summary

Department-Specific Responsibilities

• Provides oversight for first year student programs including, Welcome Week, Hoosier Experience and a first-year student mentoring program.
• Responsible for supporting initiatives in the IUB 2030 strategic plan around creating a seamless transition for first year students to IUB.
• Responsible for creating and sustaining long-lasting relationships with parents and families that enhance and strengthen the student experience beyond the classroom.
• Partners with parents and families to help enhance student success, provides opportunities for parents to engage with IU, and serves as a trusted resource providing a link between Indiana University and parents and families seeking information and assistance.
• Oversees programming to support family connection and engagement including Family Weekend, a monthly e-newsletter, and a webinar series.
• Supports the Dean of Students Office with crisis response including serving on the on-call response team and will respond to student, parent, and faculty requests for assistance from the Dean of Students¿ Office.
• Advises the Associate Vice Provost for Student Life and Dean of Students on key student life issues.
• Serves on the senior leadership team for the Care and Advocacy area and is a member of the Leadership Team for the Office of Student Life.
• Participates in planning, leadership, and advancement for the Care and Advocacy area within the Office of Student Life.
• Provides vision, leadership, and program development for the newly formed First Year and Family Experience Programs area.
• Provides supervision and oversight for a team of 5 including the Senior Associate Director of First Year Experiences and Assistant Director for Parent and Family Programs.
• Provides vision and leadership in developing a comprehensive unit that focuses on programming initiatives to support first year students transition to Indiana University and ongoing initiatives to support parents and family members as partners in student success.
  Develops, leads, and executes initiatives and day-to-day operations in representing first year student and parent and family interests.
• Partners with other units on campus including academic partners to coordinate orientation and special events for parents and families such as Welcome Week, Hoosier Experience and Family Weekend.
• Leads the development, coordination and implementation of ongoing parent and family outreach and support programming of a comprehensive parent and family and first year student communication plan.
• Facilitates content development of monthly first year student and parent and family e-newsletters.
• Leads assessment efforts for the First Year Experience and Family Programs area.
• Oversees support for the Parents Advisory Board.
• Assists in fundraising efforts related to Parent and Family Programs, in collaboration with the Office of Student Life Development team and the IU Foundation.
• Collaborates with the VPSL and AVP in responding to student and parent concerns.
• Provides supervision, staff development, training, and evaluation for 4 full time staff and 1 graduate assistant including 2 direct reports.
• Serves on the Senior Leadership Team for Student Care and Advocacy, serve in the On Call Response Team and Expressive Activity Support Team, and assist in crisis management response. Serves as the Office of Student Life Liaison to the Office of Enrollment Management and New Student Orientation Programs.
• Represents the Office of Student Life and work with appropriate university committees and task forces. Work with the Council for Student Affairs, which includes academic liaisons from each academic unit.
• Other duties as assigned.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student support methodologies and standards; provides direction and guidance on high priority student support projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student support initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student support resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student support projects with a wide audience in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up to date on new industry student support standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student support leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student support.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Master's degree in higher education student affairs or related field

Preferred

• Terminal degree preferred in higher education, counseling, or other related fields

WORK EXPERIENCE

Required

• 8 years in student support, higher education student affairs, or related field
• 1 year of management experience in relevant field
• Demonstrated experience in program development.
• Demonstrated experience in full-time staff supervision.
• Effective written and oral communication skills

Preferred

• Familiarity with university database systems (SIS, Maxient)

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision-making skills
• Effective conflict management skills
• Builds and manages effective teams
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to develop accurate reports, correspondence and prepare and deliver presentations
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This position requires the ability to work on multiple priorities during a single day, prioritize many activities, communicate with a wide range of constituents, and write effectively and professionally. Mental concentration is intense and required.

This role requires the ability to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Application review will begin on January 13, 2025.

Bloomington is not just a place to work, it is a place to live, thrive, and enjoy life. To learn more about what makes this town so special, click here.

Work Location

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$ 105,000 - $110,000 annually, based on education and experience.

Work Hours

Potential for work hours outside of 8am to 5pm and on weekends.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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