Associate Director of Custom Programs, Wharton Online - Wharton Executive Education
University of Pennsylvania

Associate Director of Custom Programs, Wharton Online - Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Associate Director of Custom Programs, Wharton Online - Wharton Executive Education

Job Profile Title
Associate Director C, Student Services, Executive Education

Job Description Summary
Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

Reporting to the Director of Custom Programs within Wharton Online, the Associate Director of Custom Programs is responsible for implementing and managing custom online programs for Wharton Online learners around the world. This position is the primary delivery representative to Wharton Online custom clients and has direct responsibility for assuring the quality and delivery of the online courses and supporting custom client relationships. The Associate Director of Custom Programs works to incorporate UX design best practices prior to overseeing successful delivery and management of online courses.

Additional tasks include: supporting the Director of Custom Programs and Director of Instructional Design and Content Strategy in conducting needs assessments to identify learning objectives; collaborating with Wharton Online technology team to support custom client security needs; understanding and managing elements of online platforms; organizing post-program debriefing and leading revision process based on client/learner feedback; supporting outbound business development strategy.

Must have excellent oral and written communication skills. Salesforce proficiency is strongly desired as well as extensive knowledge of online education, client relationship management experience, executive education, and global business challenges facing today's corporations. Successful candidates will have strong attention to detail, a high service-oriented nature, and the willingness and flexibility to operate in a continually changing and growing team environment.

Job Description

Job Responsibilities

• Manages custom client relationships and ensures effective design, delivery, and management of existing and new custom content. Liaises and communicates directly with faculty; internal instructional design, course management, and technology teams; and external partners to ensure quality content, programming, and experiences for learners and clients. Assists with conducting and synthesizing needs assessments for new client programs and engagements.
  
• Regularly assesses program feedback and provides feedback analyses to Director of Custom Programs to measure outcomes against broader strategic goals. Collaborates with Director of Custom Programs and instructional design team to revise recurring custom engagements as needed.
  
• Manages project timelines for custom engagements in collaboration with Director of Custom Programs and Director of Project and Content Management.
  
• Supports outbound strategy developed by Director of Business Development by researching and reporting new business opportunities to Director of Custom Programs.
  
• Represents Wharton Online to external and internal partners, including faculty, Senior staff, and technology partners.
  
• Performs additional duties as assigned.
  

Qualifications

A Bachelor's degree and 3 to 5 years of experience or equivalent combination of education and experience is required. Master's degree is preferred. 1-2 years' experience in classroom teaching (online and/or in person) is preferred. Experience in using Canvas preferred. Willingness to learn is required. Familiarity with instructional design principles helpful. Ability to work with a diverse set of individuals in a customer-facing situation required. Flexibility in scheduling and working hours required in order to support online courses which run 24/7.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$51,824.00 - $78,250.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SCC-Aresty-InstExec-Ed/Associate-Director-of-Custom-Programs--Wharton-Online---Wharton-Executive-Education_JR00093113







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