Benefits Operations Specialist
Baker Tilly Advisory Group, LP

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities:

• Professionally handle telephone/email inquiries from COBRA participants.
  
• Process daily correspondence queue for fulfillment.
  
• Negotiate with carriers and other third parties as necessary to resolve membership issues.
  
• Support monthly COBRA participant invoicing process.
  
• Analyze internal and third-party issued error reports on a weekly basis and resolve outstanding items
  
• Maintain working knowledge of all applicable federal COBRA regulations.
  
• Process Payment from COBRA qualified beneficiaries in a timely and organized manner
  
• All other duties as assigned
  

• A successful candidate will have a Bachelor's Degree and 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields
  
• Proficiency with MS Office, specifically Excel, Outlook, and Word
  
• Excellent customer service and problem solving skills
  
• Exceptional organizational and communications abilities (written and oral)
  
• Ability to meet deadlines and manage the daily slate of work deliverables to completion
  
• Ability to take direction and perform well in small work groups/teams
  
• A valid driver's license is required for minimal travel using a personal vehicle