Clerk III - Rehab Therapies
University of Iowa

The University of Iowa Health Care department of Rehabilitation Therapies is seeking a Clerk III to who under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring knowledge of both assigned and related work areas. Duties will involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment.

• Perform reception duties of patients, visitors and the public
• Perform patient registration and scheduling of appointments both in person and via phone utilizing Epic
• Assist with answering and disposition of department telephone calls
• Assist with billing and insurance tasks as assigned
• Complete reports, word processing and other written work within assigned deadlines
• Perform a variety of functions such as ordering supplies, doing mailings, filing, etc. in a timely and accurate manner
• Incorporate the principles of Service Excellence to ensure positive patient/customer relations
• Adhere to UIHC policies regarding personal conduct, including: confidentiality of staff and patient records, respects established leadership, remains responsive to instruction and coaching from supervisors, and meets the standards of personal appearance, attendance and punctuality
• Demonstrate respect for all members of the University community in the course of performing one's duties and in response to administrators, supervisors, coworkers, and customers; constructively brings forward workplace concerns to coworkers and/or supervisor
• Welcome the richness of talent from a diverse workforce and recognizes that diversity brings stimulation, challenge, and energy that contribute to a productive and effective workplace
• Represent the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement
• Seek opportunities to enhance one's own professional knowledge, skills, and abilities as they relate to one's current position and/or to prepare for potential future roles and overall career development
• Perform other projects or tasks as assigned by supervisor or other management staff

University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%
Schedule: Rotating Schedule between the hours of 7:45am - 5:15pm Monday - Friday
Pay Grade: 08 https://hr.uiowa.edu/pay/pay-plans/merit-pay-plan

Benefits Highlights:
• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here

Minimum Eligibility Requirements
• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment

Desirable Qualifications
• Previously worked in a Rehabilitation setting
• Knowledge and experience of the EPIC software system
• Ability to work in a fast paced, high transaction volume environment
• Insurance knowledge and ability to process insurance authorizations
• Knowledge of institutional and unit policies, processes and forms
• Excellent written and verbal communication skills

Highly Desirable
• Knowledge of medical terminology
• Ability to manage high volume public contact
• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area
• Knowledge of proper format, grammar, spelling punctuation and capitalization
• Skill in utilizing computer software packages and online systems

Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

With additional questions, please reach out to Carol Seaman at carol-seaman@uiowa.edu

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 8

Contact Information

• Organization: Healthcare
• Contact Name: Carol Seaman
• Contact Email: carol-seaman@uiowa.edu

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