Client Management Relationship Specialist
MMC

We are seeking a talented individual to join our Government Healthcare Consulting team at Mercer. This role will be based in Phoenix, Minneapolis or Atlanta. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Client Management Support Specialist will support the needs and projects for the assigned sector leadership team, which includes up to 15 members. This role is critical in establishing and maintaining project tools to support our Medicaid growth strategy, focusing on improving the effectiveness and efficiency of the sector. The Support Specialist will continuously enhance their knowledge of GHSC services and the competitive landscape while developing strong working relationships within their sector and across other sectors to achieve our business goals.

We will count on you to:

• Serve as the coordinator for the sector leadership team by implementing action plans, maintaining project plans, and monitoring progress.
• Interpret data through dashboard integration and create tools to inform business decisions that align with our annual goals.
• Provide technical and transactional support for the sector while managing multiple projects/initiatives with tight timelines.
• Address escalated issues and concerns promptly, managing expectations, mitigating relationship risks, and determining when to escalate major issues to senior colleagues.
• Develop strong relationships with professional counterparts in other GHSC sectors, actively participating in sector meetings/events to build a robust professional network.

What you need to have:

• Bachelor's degree or equivalent experience.
• Strong project management skills with the ability to manage multiple deadlines simultaneously.
• Excellent communication skills and keen attention to detail.
• Proven ability to work collaboratively across departments and teams.
• Experience using Microsoft Excel or other analytical tools.

What makes you stand out?

• Previous consulting and/or Finance experience.
• Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while maintaining a positive, flexible attitude.
• Demonstrated ability to deliver high-quality projects on time, even while managing a variety of projects across different platforms.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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