Content Review Manager
Meta

The Reality Labs Developer Ecosystem team plays a critical role in connecting Virtual Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the Meta's Quest platform continues to grow, we are seeking motivated individuals to join our team and help scale our app review operations. We are on the lookout for dynamic individuals who are adept at conducting complex app reviews and strategically improving operations and workflows. This role involves collaborating with global vendors and suppliers to uphold high-quality content review processes and driving innovation in content safety and quality through creative solutions.This includes conducting thorough investigations, analyzing data and policy implications, and communicating decisions clearly and effectively to internal and external stakeholders. The ideal candidate will have experience with app review processes and policies, as well as strong analytical and problem-solving skills.

Content Review Manager Responsibilities:

• Implement and enforce policies across various Virtual Reality App Review workflows, ensuring alignment with Meta's standards and regulatory requirements.
• Collaborate closely with Product, Engineering, and Business teams to develop and implement creative solutions, such as machine learning and enhanced enforcement workflows, to improve content safety and quality.
• Analyze content trends to identify and prioritize issues, develop strategies, and inform policy enhancements to mitigate harmful content to users and the platform.
• Conduct complex Virtual Reality App Reviews that are escalated from vendor operations or internal teams (estimated ~20% of role).
• Provide clear, concise, and timely updates to executives and senior stakeholders on content review operations and strategic initiatives.
• Manage swift responses to content escalations, utilizing data-driven insights to implement effective solutions.
• Utilize SQL and/or advanced spreadsheet software to analyze data and drive strategic decisions and actions in content review processes.
• Oversee project management aspects, working effectively with both internal and external partners to enhance content review workflows.
• Maintain high standards of quality and safety, ensuring vendor teams comply with Meta's policies and review processes.

Minimum Qualifications:

• 3+ years of relevant experience in policy, program management, operations, growth, internet technology, or an equivalent function, demonstrating a proven understanding of industry trends and best practices.
• Proven experience to juggle multiple projects and fluctuating deadlines while maintaining meticulous attention to detail and a high level of accuracy.
• Effective communication skills, including the experience to clearly document complex bugs and the steps to reproduce them, as well as to communicate effectively with both technical and non-technical audiences.
• Proven developer advocacy skills, with proven experience helping app developers overcome challenges and providing guidance to help them succeed.

Preferred Qualifications:

• BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
• Significant experience working in the technology industry, particularly in app review or trust and safety scaled operations, with a deep understanding of industry trends and best practices.

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