Coordinator 1, University Advising Center
Southern Methodist University Inc

Description

Hourly Range:

$22.11 an hour

About SMU:

A nationally ranked private university located near the heart of Dallas, SMU is a distinguished center for global research and teaching.

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Department:

The mission of the University Advising Center (UAC) is to partner with pre-major students as they take ownership of their academic experiences at SMU and develop independent informed decision-making skills.

Most entering SMU students are assigned an advisor in the UAC. However, for students in the University Honors Program, and students majoring in the engineering and the fine arts (music, art, theatre, and dance), the UAC will provide specialized academic advising due mainly to the specific and rigorous academic demands of those programs. The UAC also provides students interested in the pre-health and prelaw programs with specialized pre-professional advising, which supplements the one-on-one relationship each student develops with his or her assigned advisor.

About the Position:

The Coordinator is responsible for managing administrative needs for staff of 18 in the University Advising Center, including front desk duties, budget, maintenance, running queries, scanning records into Imaging, and answering questions from incoming and current students and parents.

The person in this role provides front line communication with students, parents, staff, and colleagues both in-person and via phone/ email, manages petitions, and helps the Director with Probation, Suspension, Dismissal, Athletic Certification, and Repeat Roster tasks.

This role also coordinates emergency response protocol for office.

Essential Functions:

• Resolve administrative questions, concerns, and inquiries via email, phone, and walk-ins for students, parents, staff, and other SMU Departments and offices. Assist students with enrollment questions, petitions, schedule appointments, organize meetings. Support the advisors as needed, particularly during busy enrollment periods.
  
• Maintain and update accurate codings, rosters, petitions, and records for up to 3000 pre-major students. Work closely with Admissions and the Registrar's Office to ensure accuracy and Imaging of records.
  
• Responsibilities during Summer and January Mustang Start-Up (Orientation) include making advisor assignments, adding students to the Pre-Advising Canvas Course (PACC), monitoring student progress through the PACC, and serving as the final step in matriculation process for incoming students.
  
• Manage budget, order supplies, submit facility requests, organize meetings, and oversee smooth overall operation of the UAC and its 18 staff members.
  
• Run, sort, distribute, and analyze query reports and solve problems using my.smu.
  
• Support the Director of the UAC with specific tasks as assigned (Probation, Suspension, Dismissal, Athletic Certification, Repeat Roster) and supports the Assistant Provost with tasks as needed.
  

Qualifications

Education and Experience:

A high school diploma or equivalent is required. An Associate's degree is preferred.

A minimum of two years of work experience in an administrative/clerical support role is required.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong verbal and interpersonal communication skills to build relationships successfully with a wide range of constituencies. Must also demonstrate the ability to communicate effectively in writing. A strong customer service orientation is essential.

Candidate must possess strong organizational, planning and time-management skills with the ability to prioritize and manage multiple tasks. A strong focus on attention to detail is essential.

Candidate must possess strong problem solving skills with the ability to be resourceful, proactive and seek assistance as needed. Must also demonstrate the ability to work independently and collaboratively with others.

Candidate must demonstrate proficiency in MS Word and MS Excel. Knowledge of MS Outlook is essential. Experience with and/or knowledge of a website content management system (e.g. Sitecore) to update web page content is preferred. Experience with running reports/queries in a relational database is a plus, preferably PeopleSoft. Knowledge of and/or experience with a digital record maintenance system, desired.

Deadline to Apply:

September 23, 2024

Candidates must submit a cover letter for full consideration.

Physical and Environmental Demands:

• Sit for long periods of time

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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