Customer Account Manager
American Battery Solutions

Job Summary

The Customer Account Manager is responsible for managing a portfolio of accounts to achieve long-term success, developing positive relationships and handling customers' needs, and generating new sales using existing and potential customer networks. The Customer Account Manager will be the liaison between the customer and the Company's sales, service, and order fulfillment to ensure timely entry and delivery of customer orders. They also coordinate with other departments within an organization to ensure that sales, marketing, and deliveries are handled effectively. Other duties include assisting sales in creation of reports, proposals, and the like and acting as program manager for sales driven projects and initiatives.

Responsibilities

• Regularly communicating with clients, understanding their needs, and providing tailored solutions.
• Manage and grow a portfolio of key accounts to achieve long-term success.
• Build and maintain high level customer satisfaction and strong trusted, and long-lasting business relationships.
• Act as the point of contact and handle customers' individual needs.
• Develop and implement strategic plans to meet client goals and company commercial targets.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Responsible for working with other sales team members to provide assistance and support in times when the primary account manager is unavailable.
• Maintain records of client transactions and regularly communicate with clients, understand their needs, provide tailored solutions and update the Customer Relationship Manager (CRM) system and other sales applications.
• Act as program manager for sales driven customer projects and initiatives.
• Assist in the preparation of presentations, quotes, formal proposals and bid responses to customers. This may include creation or contribution to the requested/needed documentation. Including word processing, spreadsheets, presentations creative writing, and research.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Position Qualifications

• Bachelor's degree in Business Administration, Marketing or relevant field or equivalent relevant experience in Sales Account Management.
• Minimum of five (5) years' experience with working as a Sales Account Manager.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Battery or custom electronic technology experience preferred.
• Familiar with CRM software (i.e., Salesforce preferred) and MS Office.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Strong written and verbal communications skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Proven ability to multi-task and manage multiple accounts while maintaining a sharp attention to detail and meeting deadlines.
• Excellent people and management skills to interact with customers, staff, colleagues, and cross-functional teams.
• Display strong motivation and the ability to comfortably work independently in a fast-paced environment.

Key Competencies

• Organization and Planning: Establishes a systematic course for self and/or others to assure accomplishment of objectives. Determines priorities and allocates time and resources effectively.
• Partnership Development: Establishes productive and effective relationships with both internal and external stakeholders.
• Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
• Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
• Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect.
• Communications: Exchanges thoughts, feelings, and information effectively.

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Constantly operates a computer and other office equipment.
• Ability to adjust focus, especially due to concentration on a computer screen.
• May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
• The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.
• Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.
• The noise level in the work environment can be moderately loud.

Why Join Us

American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.

Benefits Overview

• Paid time off includes 4 weeks, 15 holidays, and parental leave.
• 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
• Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee Referral Program.
• Employee development and career growth opportunities.

About Us

American Battery Solutions Inc. ("ABS") is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.

As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.

The Location - Lake Orion

American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you'll be at the center of it here!

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

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