JOB DESCRIPTION
Title: Customer Service Rep I
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Responsible for order cycle from placement of the order, coordination of manufacture, and shipment through billing.
Essential Functions:
- Answer a high volume of phone calls.
- Input orders with the correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms.
- Coordinate the manufacturing point, scheduling, shipment, and delivery of the product. Prioritize and negotiate product availability with the expeditor.
- Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and splits.
- Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements.
- Work closely with Regional Managers on pertinent regional service and support issues, account development, sales training, inventory availability, etc.
- Perform additional duties as assigned.
- Commit to the Company's safety and quality programs.
Requirements:
- High School Degree or equivalent
- 2-year Business degree or minimum 1 year Customer Service experience
This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. This position will also have the option to work from home 1 day per week after 6 months.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"
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