Data Center Resiliency Manager
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Data Center Resiliency Manager in New Jersey.

Role Description

The Data Center Resiliency Manager is collaboratively responsible for partnering with both the Data Center Operations Manager and the Disaster recovery Manger to ensure aligned services between the two functions. The role splits time evenly between the functions enhancing resiliency and risk reduction across critical
systems. This position assists in management all the operations services and activities in support of strategic data centers, while setting global data center operational standards and practices. It simultaneously supports Disaster Recovery at critical
facilities, co-locations, and manufacturing sites. Key

Responsibilities:

• Manage the Disaster Recovery Program - Member of the cross-functional ITSCM team responsible for managing a DR portfolio of over 200 critical business applications and infrastructure.
• Maintain DR plans and hundreds of Technical Recovery Guides globally, drive service providers to ensure their plans are created and maintained.
• Manage small and large scope walk-through and simulation-type disaster recovery exercises leading multi-discipline groups of employees, consultants and vendors to ensure resiliency against disasters and drive continuous improvement.
• Drive global standardization across US, UK and Asia Pac ITSCM teams.
• Responsible for the management of Bristol Myers Squibb's onsite data center/computer room and offsite co-location installations
• Responsible for OEM or third part maintenance agreements for HW break/fix including escalations and annual negotiations for renewals
• Ability to troubleshoot, communicate and act as the lead on data center issues
• Work closely with the local facilities personnel covering all support system activities associated with the onsite data centers/computer rooms
• Work closely with the offsite co-location vendors covering all the activities, incidents, requests, capacity planning and communications
• Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers
• Partner with business groups on their data center related requirements and projected growth to assure space is available for future needs in the DC's
• Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates
• Oversee the data center operations incident, change, request ticket queues ensuring Service Now tickets are addressed and resolved in a timely manner
• Oversee service providers to maintain accountability and quality of contracted deliverables in both DR and BC.
• Provide oversight of DR design projects.
• Provide formal and regular communications and escalation to management and executive briefings as needed.
• Identify issues, devise solutions and present to governance teams for resolution.
• Review contracts for externally hosted applications for DR risk management.
• Develop and maintain operational policies and SOPs for related programs.
• Prepare and provide responses to audits.
• Counsel business units on contracts, statements of work and BC/DR plans for outsourced services and systems to ensure cohesiveness and contractual compliance.
• Provide technical consulting for complex disaster recovery solutions.
• Responsible to ensure IT Core services correctly interprets and complies with the Corporate Directive on Business Continuity.

Skills & Requirements

Qualifications & Experience:
• 10+ years overall IT experience.
• Preferred Bachelor's degree in Computer Science, Information Technology, or related field; equivalent professional experience can be used as a substitute.
• Strong troubleshooting and problem-solving skills.
• A thorough understanding of structured cabling design and distribution
• A thorough understanding of data center design (rack and cabling management layouts, hot/cold aisle containment, etc.)
• A thorough understanding of DR solutions and technologies.
• Advanced MS Suite skills. ServiceNow and SharePoint a plus.
• Experience in leading technical teams delivering complex programs on a global basis.
• Exposure to multi-cloud environments is a plus (AWS, Azure & Google Cloud).
• Demonstrated leadership, communication, and interpersonal skills.
• Demonstrated ability to succeed in a matrixed environment and to influence adoption of new thinking and technology.
• Ability to think strategically and translate strategy into action.
• Motivated learning agility.
• Creative thinking balanced with a pragmatic approach.
• Exhibit a positive work approach, with high productivity and a collaborative spirit.
• Ability to multi-task, exceptional attention to detail.
• Ability to analyze and solve complex problems with good judgement, often using creative solutions
• Experienced in working with managed service providers.
• Ability to apply technical solutions to business processes.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1166844 - Laurie McComb