Director of Enrollment Services
Centralia College

Job Title: Director of Enrollment Services
Location: Centralia College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 14475
About Us

Centralia College is on a 30-acre campus of modern buildings set among walking paths, lawns, and native plantings just a few blocks from the heart of Centralia, Washington. The college has served students in the Lewis County region since 1925 and is the oldest continuously operating community college in Washington State. The city of Centralia is a historic railroad and river shipping hub with a vibrant downtown and railway station.

As a comprehensive community college, Centralia College offers academic transfer and workforce programs, as well as adult basic education, English as a Second Language (ESL), and personal enrichment classes. The college also offers five Bachelor of Applied Science degrees.

In addition to the main campus in Centralia, Centralia College East in Morton is a smaller site that serves the needs of students in east Lewis County. Centralia College is committed to the success of all students, and thus also provides educational programs at two corrections centers in southwest Washington and one juvenile facility. In total, the college serves more than 4,800 students annually. For nearly 100 years, several generations of Lewis County residents have looked to Centralia College for their education and training needs.

Centralia College is committed to student success, academic excellence, and enhancing and supporting our diverse community in an inclusive and equitable learning environment. We encourage applicants with demonstrated experience collaborating with, and serving, people from a wide range of backgrounds.

For more information on Centralia College and the Centralia area, call 360-736-9391 or visit www.centralia.edu.

Job Description

Under direct/general supervision of the Vice President of Student Services. This leadership position ensures compliance with college policies and local, State, and Federal laws. The Director is responsible developing and maintaining a collaborative work environment; establishing and enforcing employee expectations; developing, planning, and implementing the college's admissions procedures; and developing tasks and activities that support the enrollment and retention strategies of the college. In addition, as the college registrar, the Director supervises the college's registration, records, and degree certification functions and oversees Veterans Services and the process for issuing F-1 visas for qualified students.

The Director of Enrollment Services/Registrar is responsible for the comprehensive leadership, management, supervision, and vision of the department and functions of the Enrollment Services department. This position is responsible for the overall management and leadership of the Enrollment Services Office, which includes the comprehensive functions of Admissions, Registration, Records, Credential Evaluations, Degree Conferring, Residency, International, and Veterans Services.

Duties and Responsibilities

General Responsibilities

• Supervise and manage the day-to-day operations of the Office of Enrollment Services, Recruitment, International and Veterans Services.

• Perform duties as the college registrar and maintain compliance with FERPA.

• Perform duties as the chief admissions officer.

• Participate in the hiring of staff.

• Model positive leadership and teamwork to staff.

• Supervise, train, and coach staff as needed. Perform staff evaluations.

• Advise, write, revise, and implement institutional policies and procedures.

• Proofread and edit the college catalog and quarterly schedule for accuracy and readability, coordinating with the college Public Relations Officer in this endeavor.

• Provide enrollment management leadership to the college.

• Evaluate and communicate the impact of potential legal or regulatory changes on the college.

• Serve on the college's Executive Management Team (EMT).

• Develop and monitor the budget.

• Conduct regular staff meetings.

• Approve NWAC athletic eligibility in coordination with the Athletics Department.

• Serve on appropriate college committees, task forces, and teams.

• Perform additional duties as directed by the vice president, student services.

• Plan and supervise the day-to-day registration and records processes for the college.

• Ensure policies comply with federal, state, and local laws and support student success.

• Represent the college and attend the Admissions and Registration Council (ARC).

• Time and budget permitting, represent the college and attend the Washington Association of College Registrars and Admission Officers (WACRAO) and the Pacific Association of College

• Registrars and Admission Officers (PACRAO).

Admissions and Outreach

• Serve as the college's Residency Officer.

• Consult with other on-campus departments to develop effective processes that minimize frustrations and obstacles prospective and actual students face.

• Develop strategies and implement plans to improve access and retention of a diverse student population, including traditionally underrepresented students, where equity gaps exist.

• Streamline processes to develop a coordinated and simplified entry service for students.

• Assist the college in developing enrollment management strategies to include the development.

• Implement and maintain ctcLink and other information systems necessary to effectively manage the college's current student information and outreach and retention efforts.

• Ensure that prospective student data is collected, stored, and accessed with timeliness and efficiency.

• Serve as the college's admission officer for the Nursing and BAS programs. Coordinate policies and procedures for all admission and selection functions for the programs.

• Collaborate with Instruction on the admission processes for bachelor's degree programs.

• Review and determine admission of underage applicants.

• Assist the Dean in developing different marketing materials and recruiting strategies.

• Other duties as assigned.

Registration

• Establish and communicate registration dates; create registration appointments.

• Create and communicate registration, important dates, calendars, and beginning and end-of-term processes.

• Train different departments on registration and admissions processes and procedures.

• Records

• Serve as registrar.

• Serve as the College Retention/Record Officer for student records by ensuring the security and confidentiality of student records.

• Responsible for FERPA training and compliance and is the college's FERPA Compliance officer

• SMS coordinator, approve and maintain SMS access for campus

• ctcLink Pillar Lead and SME

• Assist the Vice President, Student Services in implementing emerging technologies to provide students, faculty, and staff with direct access to academic, course, and registration information.

• Supervise the accurate and timely preparation, maintenance, and issuance of student grades and transcripts.

Graduation

• Monitor degree requirements according to NWCCU, SBCTC, and ICRC

• Authorize the awarding of all degrees, certificates, and diplomas

• Oversees commencement activities, including maintenance of graduation files, preparation of graduation list, degree mailings, budget, and coordination of commencement ceremonies.

• Supervise the college commencement ceremony.

Veterans Services

• Supervises the certification of courses for Veterans benefits and serves as the backup School Certifying Official

• Responds to various external college surveys/audits

• International Students

• Serve as the PDSO or DSO for international programs.

• Admit international students, issue I-20s, and maintain all federal reporting requirements.

• Update student information in SEVIS, canceling or terminating I-20s when needed.

• Facilitate orientation for all incoming international students.

Essential Knowledge, Skills and Abilities:

In order to be successful in this position, an employee should demonstrate knowledge, skills and abilities pertaining to the following areas:

Strategic Problem-Solving

Knowledge

• Understanding of analytical frameworks and methodologies to interpret complex, high-volume, and contradictory information.

• Familiarity with organizational policies, procedures, and political dynamics.

Skills

• Critical thinking and synthesis of diverse information to develop actionable solutions.

• Effective research and data analysis techniques.

Abilities

• Ability to navigate complex environments and make informed decisions amidst ambiguity.

• Capacity for continuous learning and adapting from successes and failures.

Decision-making and Accountability

Knowledge

• Understanding of performance management and accountability frameworks.

• Awareness of leadership principles for delegation and decision-making.

Skills

• Strong judgment in addressing challenges and resolving issues proactively.

• Clear and assertive communication to articulate expectations and hold others accountable.

Abilities

• Ability to deliver results through prioritization, delegation, and resource management.

• Capacity to address sensitive issues effectively while maintaining professionalism.

Adaptability and Resilience

Knowledge

• Awareness of change management principles and practices.

• Familiarity with conflict resolution techniques and stress management strategies.

Skills

• Agility in responding to new opportunities, challenges, and dynamic work environments.

• Proficiency in conflict de-escalation and effective problem resolution.

Abilities

• Ability to maintain high energy and enthusiasm under pressure.

• Capacity to adapt processes and strategies for continuous improvement.

Team Leadership and Collaboration

Knowledge

• Understanding of team dynamics, diversity, and inclusive leadership practices.

• Knowledge of effective strategies for fostering collaboration and motivation.

Skills

• Teambuilding and facilitation of diverse perspectives to achieve common goals.

• Conflict mediation to enhance team cohesion and performance.

Abilities

• Ability to inspire and align teams toward shared objectives.

• Capacity to cultivate trust and a sense of shared purpose across diverse groups.

Operational Excellence and Continuous Improvement

Knowledge

• Knowledge of workflow optimization, efficiency principles, and Lean/Six Sigma methodologies (or similar).

• Familiarity with continuous improvement practices and organizational benchmarking.

Skills

• Proficiency in process design, evaluation, and refinement for optimal efficiency.

• Analytical skills to identify inefficiencies and implement sustainable improvements.

Abilities

• Ability to drive operational excellence while managing resources effectively.

• Capacity to balance strategic priorities with tactical execution for lasting results.

Qualifications

A bachelor's degree; and
Five years progressively increasing responsibilities in the field of admissions, recruiting, or marketing or public relations experience in a higher education setting.

Preferred Qualifications

• A master's degree in Business, Marketing, Enrollment Management, Student Affairs, Communications, Public Relations, Public Administration, Education or a related field and seven years progressively increasing responsibilities in the field of outreach, admissions, recruiting, public relations or equivalent experience in a community college setting OR any combination of education and experience that equals nine years past a bachelor's degree'

• Experience in providing effective services to multi-ethnic and multicultural populations

• Experience in defining specific goals and objectives and monitoring, measuring, and directing progress towards those ends

• Working knowledge of financial aid, student employment, and scholarship information and processes as related to the recruitment and retention of students

• Understanding of FERPA and other legal requirements that affect higher education

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

Conditions of Employment

This is a twelve (12) month per year, full-time administrative exempt position. The salary is $95,000 - $102,500 annually depending on the qualifications and experience of the successful candidate. The state of Washington provides a comprehensive benefits package for state employees. The position may participate in the TIAA/CREF retirement system.

DEADLINE: The screening committee will begin their review on December 16, 2024. Position is open until filled.

Compensation

Annual Salary: $95,000 - $102,500 (DOQ/DOE)

Application Process

Interested candidates may apply by submitting the following items:

Online Application
Cover Letter that addresses your interest in the position and ability to perform the responsibilities described in this announcement.
Detailed résumé of all educational and professional experience that demonstrates how you meet the qualifications.
List of at least three professional references with contact information. References are typically contacted after interviews.

Eligibility to Work

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

Background Check

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

EEO Statement

Centralia College has a strong institutional commitment to the principles of diversity in all areas. In that spirit, we strongly urge all qualified applicants, especially people of color, persons of disability, women, and disabled and Vietnam era veterans, to apply. Centralia College is an Equal Opportunity employer.

It is the policy of Centralia College to assure equal employment opportunity and non-discrimination on the basis of race or ethnicity, creed, color, national origin, sex, marital status, sexual orientation, age (over 40), religion, the presence of any sensory, mental, or physical disability, or status as a disabled or Vietnam-era veteran.

Centralia College does not discriminate in admission or access to, or treatment or employment in, its programs or activities. Designated Title II, VI, VII, IX, Section 504, ADA compliance officer: Vice President for Human Resources and Equity, Hanson Hall Room 101, Centralia College, 600 Centralia College Blvd, Centralia WA 98531-4099, (360)623-8943.

The Human Resources Office is accessible for persons with disabilities. Those who need disability accommodation in the application/employment process, please call (360)623-8943.

Jeanne Clery Statement

Notice of Availability of Annual Security Report-Centralia College's Annual Crime/Security Report is available here, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information. To obtain a paper copy of the report, please call 360-623-8947.

Title IX Statement

Centralia College is compliant with Title IX best practices. For more information visit, Title IX.

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