Enterprise Service and Systems Director, Wharton Computing and Instructional Technology
University of Pennsylvania

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleEnterprise Service and Systems Director, Wharton Computing and Instructional TechnologyJob Profile TitleInformation Technology DirectorJob Description SummaryFounded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

Are you passionate about shaping the future of IT in a dynamic, mission-driven environment? We're looking for a visionary Enterprise Service and Systems Director. The Enterprise Service and Systems Director is a key leader in the planning, development, and management of our organization's enterprise services and IT systems. In this role, you'll play a pivotal part in ensuring our technology infrastructure not only supports but also drives our goals, enhances operational efficiency, and fosters a secure, reliable environment for everyone involved.Job Description

As the leader of this team, you'll be at the helm of our enterprise services portfolio, managing essential services such as file storage, video conferencing, business productivity and AI tools, password management, and more. You'll also support both our on-premise and cloud infrastructure, ensuring everything aligns with the school's overarching mission and strategic vision.

This is your opportunity to take charge of automation efforts, streamline account management processes, reduce security risks, and make a tangible impact on operational efficiency across the organization. If you're ready to innovate and lead a team in shaping the future of enterprise IT, we'd love to meet you!

Duties:

• Lead and develop the vision for enterprise services portfolio and IT systems to align with the school's mission and long-term goals.
• Manage and mentor a highly technical team, fostering a culture of collaboration, innovation, and continuous improvement.
• Ensure the schools' technology infrastructure is secure, reliable, and optimized to support organizational operations and initiatives
• Drive automation efforts to streamline processes, improve operational efficiency, and reduce security risks across the organization.
• Work closely with leadership, faculty, staff, and external partners to ensure both on-premise and cloud-based technology solutions meet the needs of all stakeholders while advancing the institution's strategic objectives.
• Help to manage the organization's cloud infrastructure, ensuring it is secure, scalable, and optimized to support the school's operations and initiatives

Qualifications:

• Bachelors Degree in computer science, computer engineering or related field of study
• 3-5 years of experience in managing an enterprise technical team
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation
• Deep knowledge of Enterprise or IT Service Management concepts
• Strategy setting and process management for medium to large service portfolio (Zoom, Dropbox, Google Workspace, Networking, On-call rotation, Office365, etc.)
• Excellent written and verbal communication skills
• Familiarity with the software development lifecycle
• Ability to lead projects and translate complex domain-specific concepts into knowledge that can be understood and consumed across domains
• Advantageous to have hands-on experience of AWS cloud services
• Beneficial to know Infrastructure As Code (preferably Terraform)
• Beneficial to have experience with endpoint management (BigFix/JAMF)
• Facilitate and be part of team on-call rotation

Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolWharton SchoolPay Range$74,476.00 - $128,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

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