Finance Center Specialist
Dartmouth College

Posting date:

09/23/2024

Yes

1010907

Finance Center Specialist

Arts & Sciences Finance Center

$23.24

$29.05

Not a Union Position

Not an SEIU Position

Non-Exempt

Regular Full Time

12

40

Hanover, NH 03755

Hybrid

No

No

The Finance Center Specialist, as a key member of the Finance Center team, delivers exceptional customer service to the Dartmouth community by applying technical expertise, automated tools, and thorough knowledge of the finance management system. This role emphasizes accuracy, responsiveness, and efficiency in analyzing and processing financial transactions. The Specialist supports various financial operations, resolves customer inquiries, and ensures compliance with established policies and procedures.

High School or equivalency

Education and Experience
● Two years of customer service, payroll/HR processing, or related experience.
● Experience with data entry, College Finance management systems, and Microsoft Suite.
● Additional training in customer service is helpful.

Skills, Knowledge, and Abilities
● Effective communication skills and strong customer service abilities.
● Working knowledge of federal/state payroll and employment regulations.
● Advanced problem-solving, resolution, and analytical skills.
● Ability to work under pressure, prioritize tasks, and multi-task.
● Proficient in Microsoft Suite, FileMaker Pro, Internet usage, and proper telephone/email
etiquette.
● Basic math skills (addition, subtraction, division, multiplication, percentages).
● Adaptable to change and committed to serving a diverse community.

Olivia Jaras

Olivia.A.Jaras@dartmouth.edu

Olivia Jaras, Human Resources Director

603-646-8626

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

https://searchjobs.dartmouth.edu/postings/75820

Customer Service/Troubleshooting

• Delivers services within the Finance Center according to established benchmarks.
• Supports Finance Center Analysts by researching and providing data as requested.
• Identifies customer issues accurately through telephone or in-person interviews and executes effective resolutions.
• Interprets policies using online tools and delivers exceptional customer service, ensuring responsiveness and accuracy.
• Logs caller inquiries, messages, and resolutions in the system.
• Manages assigned telephone volume and walk-in inquiries from various internal and external customers.
• Utilizes multiple systems to obtain and record information.
• Prepares basic reports in Excel and Word; transfers data from Oracle or other systems to Excel for distribution.
• Participates in customer-specific training.

20%

Triage of Center Calls

• Analyzes customer issues and escalates critical or expertise-specific issues to the Director of Operations or designated divisional fiscal officer.
• Assumes ownership of initial inquiries until issues are dispatched to another staff member for resolution.
• Executes follow-up as necessary to ensure timely responses.
• Recognizes technical issues and notifies technical support for resolution.
• Uses the call tracking system to provide timely and accurate responses and follow up on triaged issues.

15%

Data Entry

• Responsible for accurate review, interpretation, data entry, and auditing of requests into the Finance management systems, including PA Smartform, Procurement, Pcard, General Ledger, journals, etc.

20%

Planning

• Plans and prioritizes daily customer contacts.
• Plans routine research projects and executes corrective actions in an accurate and timely manner.
• Collaborates with the Operations Director and team to standardize processes and seek improvements for consistency and accuracy.

15%

Professional Development

• Cross-trains with other team members to ensure adequate coverage and consistent information.
• Attends functional workshops and training to become proficient in necessary systems standards.
• Participates in personal development and customer service workshops.

5%

Systems

• As directed by the Director of Operations, performs testing for scheduled upgrades or changes to reports and screens using established procedures.
• Uses base knowledge of Oracle and the Microsoft Suite to produce reports or information for the Director of Operations or other divisional fiscal officers.
• Performs special projects or other responsibilities as required.
• Demonstrates a commitment to diversity, inclusion, and cultural awareness in actions and communications.

25%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned