Intake Coordinator, MBHI Systems Navigator
Cincinnati Children's Hospital Medical Center

Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

As a Mental & Behavioral Health Institute (MBHI) Systems Navigator, you will play a critical role in ensuring children and families receive timely and appropriate mental health services through effective coordination and communication. You'll work closely with internal care teams, community-based providers, and caregivers to help families navigate the mental health system and overcome barriers to care.

Key Responsibilities:

System Interaction

• Manage referrals, schedule appointments, and coordinate care across internal departments and external mental health providers.
  

• Act as a liaison, building relationships with service providers to ensure smooth transitions for patients and families.
  

• Document interactions and care coordination in the Electronic Health Record (EHR).
  

• Facilitate communication between care teams and external providers, ensuring continuity of care.
  

Family Liaison

• Help families overcome barriers to accessing care, such as transportation, insurance, and system navigation.
  

• Provide clear communication to caregivers about next steps, logistics, and what to expect in their care journey.
  

• Elevate family concerns to the appropriate care team members, providing psychoeducation on the mental health system when necessary.
  

Collaboration with ED

• Assist patients referred by PIRC Social Workers by scheduling follow-up appointments with appropriate providers.
  

• Address insurance, location, and eligibility needs for services.
  

• Follow up with families on referrals and help resolve barriers preventing access to care.
  

• Educate families about crisis support and ensure they understand their care plan.
  

Discharge Planning

• Work with the care team to coordinate outpatient care post-discharge.
  

• Schedule follow-up appointments, manage referrals, and help families navigate any obstacles in accessing services.
  

• Act as the point of contact for families between discharge and outpatient care, addressing any crises that arise.
  

Care Coordination

• Coordinate with school services teams for students returning to school after hospitalization or intensive treatment.
  

• Facilitate transitions from pediatric to adult mental health services, attending appointments and ensuring a smooth hand-off to new providers.
  

• Serve as a resource for private pay patients, assisting with navigating the system.
  

• Manage care coordination for patients with multiple services (e.g., Psych and DDBP), ensuring appointments are aligned, and concerns are addressed.
  

Qualifications:

- Bachelor's degree in Social Work, Psychology, or a related field.

- Experience working in healthcare or mental health services, with knowledge of care coordination and patient advocacy.

- Strong organizational and communication skills.

- Ability to navigate complex systems and build relationships with internal and external stakeholders.

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
• Medical coverage starting day 1 of employment. View employee benefits here.
  
• Competitive retirement plans
  
• Tuition reimbursement for continuing education
  
• Expansive employee discount programs through our many community partners
  
• Referral bonus program for current staff!
  
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
• Physical and mental health wellness programs
  
• Relocation assistance packages available for nurses!
  

*Benefits may vary based on FTE Status and Position Type

Primary Location
College Hill Campus

Schedule
Full time

Shift
Day (United States of America)

Department
Mental Health Institute Admin

Employee Status
Regular

FTE
1

Weekly Hours
40

Salary Range
$48,568.00 - $59,196.80

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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