Intern Summer 2025-Care Management/Client Operations
Blue Cross Blue Shield of Michigan

Department Overview and Preferences

• Provide student interns with an overview of the health care environment specific to care management
• Provide student interns with the opportunity to grow both professionally and personally, through interaction with care management and sales teams.
• Develop member facing content to increase program engagement
• Strong problem-solving and communication skills
• Ability to work independently, within a team environment and with multiple priorities
• Provide ongoing support for groups interested in Blue Cross Coordinated Care (BCCC) buy-up solutions
• Knowledge of project management is preferred
• Business Administration, Health Care, Marketing, Economics or Communications
• Junior, Senior or Masters Level student

Special Activities Intern will be Involved in:

• Draft member success stories
• Draft quarterly member newsletter
• Provide SME support client facing materials that support member engagement
• Pull (automated) pre-sale reports
• Maintain spreadsheet for presale and/or customer presentation requests
• Support vendor summit implementation as needed
• Complete BCCC/YDN program white paper

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team
  building events, weekly meetings to ensure team alignment, etc.).

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

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