IT AMI Analyst Intern - Advanced Metering Systems
FirstEnergy Corp

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

As a participant in the Co-op/Intern Professional Development Program, you will be cultivating professional skills and performing professional level work. You won't just be sitting in meetings and shadowing all summer; you'll be actively contributing and doing the same work as other FirstEnergy employees on your team. You'll receive on-the-job training and challenging assignments. You will also be assigned a Supervisor, a Coach/Mentor and a dedicated IT Intern Program Coordinator to help you maximize your learning and growth throughout your summer... and beyond. Internships with FirstEnergy are full-time, paid opportunities spanning 14 weeks. You must be actively enrolled in an accredited university or college.

About the IT AMI Analyst Intern

As an IT AMI Analyst intern, you will actively drive and participate in the production support and enhancement lifecycle of FirstEnergy's Advanced Metering systems, with a focus on the Head-end Collection Engine, Meter Data Management System, Field Network Director System, and related functionality.

This role will have duties that include business process understanding, application installation and configuration, project management, unit testing, and troubleshooting as part of high-quality support of our systems and related interfaces.

An IT AMI Analyst has a passion for technology and enjoys the challenge of determining how systems work and troubleshooting issues. The IT AMI Analyst also learns the complex business processes of the systems they support. They have great communication skills allowing collaboration between IT and the business unit utilizing the application.

Examples of possible job duties and responsibilities of an IT AMI Analyst:

• Production support - ensuring FirstEnergy's Smart Meter Operations can successfully interrogate meters, connect and disconnect service, detect power outages and restorations, gather information, prepare and disseminate reports, and pass applicable data for billing, outage detection, settlement, and other teams.

Activities include:

• Investigating and resolving problems
• Providing analytical and operational support to our business clients.
• Troubleshooting configuration related hardware issues with Connected Grid Routers and Industrial Routers.
• Manage the testing and deployment of patches and software upgrades.
• Perform system security administration tasks.
• Collaborating with teammates, vendor, other IT teams, and business clients to resolve issues and correct root causes, while providing consistent communication.
• Enhancements -facilitating change requests through their entire lifecycle, including:
• Requirements gathering
• Design
• Construction
• Testing
• Implementation
• Knowledge sharing
• Control - adhering to IT SOX controls/procedures for data and application changes, including but not limited to necessary approvals, segregation of duties, and applicable documentation evidence

Applicant Requirements:

• Currently enrolled, full time, in a bachelor's degree program at an accredited university/college focusing on Business Administration, Computer Science, Computer/Management Information Systems or other technology related disciplines
• Class Standing - Rising JUNIOR or SOPHOMORE
• Maintain a minimum cumulative GPA of 2.5
• Must have the ability to work without sponsorship (now or in the future)

Preferred Skills/Experience

• PC or server hardware maintenance experience
• Experience with relational databases (Oracle, MS SQL, and TeraData), including reading and revising data through software applications
• Basic understanding of, or experience with, Structured Query Language (SQL)
• Experience installing, configuring, or administering applications
• Participation in IT software implementation projects or upgrades
• Understanding of IT change management and incident management concepts and practices
• Proficiency in Microsoft Office tools such as Excel, Outlook, Teams, and SharePoint.

Ideal Candidate:

• Highly motivated to work independently, utilizing virtual technologies, and learn quickly
• Must be organized and work well with priority changes
• Willingness to undertake assignments involving unfamiliar subjects
• Demonstrates strong communication skills, both verbal and written, to effectively participate on a team and in remote meetings and conference calls
• Strong attention to detail

Your Resume MUST Include:

• Major/Minor/Degree
• GPA
• Anticipated graduation date

Resume Suggestions:

We encourage you to include on your resume courses completed relevant to the position you are applying. Additionally, tell us about school projects where you may have utilized the skills needed for the position. Technology enthusiasts: be sure to describe your tech hobbies and use of technology outside of the classroom on your resume.

To Apply:

All applicants must create an account on FirstEnergy's Career Opportunities website in order to be eligible and to apply for this position. IMPORTANT: Information regarding your application or the application process will be sent from a firstenergycorp.com email account. Please check your spam folder or add the firstenergycorp.com domain to your approved contacts or safe senders list.

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.

---