IT Asset Management Specialist
CobbFendley

Since 1980, CobbFendley has been committed to providing innovative engineering and surveying solutions with the goal of bettering communities. Our multi-discipline approach allows for the efficient completion of projects through experienced staff who focus on client communication. We are always seeking talented and qualified professionals to enhance our ability to provide clients with exceptional service.

Are you ready to Join Our Block and advance your career?At CobbFendley, people are our most valued resource. We offer a(n):

• New Hire Program // We understand changing jobs can be intimidating, CobbFendley has established a program geared specifically to the successful onboarding and integration of new hires into the firm
• Development Opportunities //Professional and personal growth through innovative in-house training and collaborative resources
• Compensation + Benefits //Competitive compensation package with comprehensive benefits including 401(k) Matching and Profit-sharing Contributions; Employee Stock Ownership Plan (ESOP); Health, Vision, and Dental Insurance; Short-Term and Long-Term Disability Insurance; Employer Funded and Voluntary Life Insurance; Tuition Reimbursement; and Continuing Education Programs
• Paid Parental Leave // FMLA-eligible employees will receive fully paid leave in the amounts of eight (8) weeks for maternity cases and two (2) weeks for paternity or adoptions cases
• Winter Holiday //Extended office closure from December 25 through January 1 to relax and enjoy the holidays
• Community Engagement //CobbFendley Cares focuses on STEM Education, Hunger Relief, and Sustainable Solutions

CobbFendley is seeking an IT Asset Management Specialist position in Houston, Texas office.

QUALIFICATIONS

The successful candidate’s most important qualifications include the following.

• Experience in inventory management
• High level knowledge of computer hardware, including Dell laptops and Desktops.
• High level knowledge of Windows 10\11.
• Basic knowledge of Windows Server
• Basic knowledge of Imaging Tools such as InTune\Autopilot
• High level knowledge of Microsoft 365 Apps, including Teams
• An understanding of networking concepts, including subnetting and gateway functionality over the Ethernet standard.
• Experience with Azure AD (Entra ID) as well as on-prem Active Directory
• Knowledge of AutoDesk and Bentley products a plus
• Knowledge of FreshService ticketing system a plus
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Attention to detail
• Basic knowledge and use of hand tools
• Motivation to work in a dynamic environment
• Desire to collaborate with professionals and clients to increase your industry knowledge and grow in your career.
• Commitment to perform responsibilities consistent with industry standards to achieve department and company goals.

ESSENTIAL FUNCTIONS

• Maintain IT\Survey\SUE equipment inventory via WASP software
• Yearly office inventory audits for all physical locations
• Instruct Office\Field personnel on the usage of WASP software
• Utilize GPS tracking application for high profile equipment
• Provide documented resolutions and analyze trends for ways to prevent future problems.
• Field incoming help requests from end users via telephone, Ticketing system, Teams, and e-mail in a courteous manner.
• Build rapport and elicit problem details from users.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Work to obtain a first-contact resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources from various sources to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Perform post-resolution follow-ups to service requests.
• Develop knowledge base articles and frequently asked questions lists for end users.
• Perform independent research and adapt to changing priorities.
• Work in a collaborative team environment and deliver accurate work product that is error free.
• Adhere to CobbFendley’s safety standards to uphold a safe and efficient environment.
• Maintain a professional attitude and fulfill responsibilities with integrity.

If and when the duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.



PHYSICAL/COGNITIVE REQUIREMENTS + ENVIRONMENTAL FACTORS

Most work is performed professional office environment.

• Seated and Standing Position.Extended periods of sitting and standing in an upright position at a workstation.
• Mobility.Movement within the office including navigating between floors and workstations.
• Neck Movement.Forward flexion, extension, or lateral rotation of the head and neck while using multiple computer screens.
• Repetitive Motion.Repetitive finger movements for operating a computer mouse and typing on a keyboard.
• Arm Movement.Extending hands and arms in various directions, such as overhead, below the waist, forward, or laterally.
• Object Handling.Raising or lowering objects from one level to another and transporting objects by holding them in the hands, arms, or over the shoulder.
• Cognitive Requirements. Selective attention, oral comprehension, oral expression, speech recognition, speech clarity, written comprehension, written expression, problem sensitivity, deductive reasoning, inductive reasoning, number facility, information ordering, category flexibility, flexibility of closure, fluency of ideas, and originality.
• Office Conditions.Includes extensive use of electronic devices such as computers, printers, copiers, scanners, plotters, and telephones. Additionally, tasks may involve the use of cutting tools and equipment like rotary paper cutters and plotting devices.

EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 7:30 AM to 4:30 PM CST/local time zone.

This position may include the need for overtime hours and weekend work, with occasional travel.

EQUAL EMPLOYMENT OPPORTUNITY

At CobbFendley, we are an equal opportunity employer, interested in qualified candidates with the requisite employment authorization eligibly to work in the United States. All candidates are considered regardless of race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

EEO is the Law (English)

EEO is the Law (Spanish)

EEO is the Law - Poster Supplement

MISCELLANEOUS

• Pre-Employment Screenings. All offers of employment at CobbFendley are contingent upon the prospective employee passing any applicable pre-employment screenings including but not limited to: electronic consent for the pre-employment screenings, eleven-panel drug screening, ten-year federal, state, and county background verifications, three-year minimum motor vehicle record (MVR), unless a client requires additional (copy of a valid driver’s license is required), functional capacity exam (FCE), also known as a physical exam (if applicable).
• Work Authorization + Sponsorship.Cobb, Fendley & Associates, Inc. participates in E-Verify. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). The E-Verify system uses federal databases to rapidly validate individual identities and work eligibility from the information gathered in the Form I-9. CobbFendley will not sponsor applications of work visas. We understand that this could affect your decision to apply with these conditions in mind.
• External Recruiting Agencies. CobbFendley does not and will not accept unsolicited resumes under any circumstances from independent recruiters, recruiting agencies, or similar entities. Recruiting activity on behalf of a candidate does NOT constitute CobbFendley's acceptance of terms and conditions without prior contractual agreements signed by authorized CobbFendley personnel. Unsolicited resumes through any channels including cold calling, emails, applications, social media messaging, etc., will not be reviewed.

---