IT Infrastructure Special
The HEICO Companies, LLC

SUMMARY:

The IT Infrastructure Specialist is responsible for managing and monitoring all installed computer systems, servers, printers, label makers, storage, network, and telephony infrastructure both on-premise and cloud-based for Wakefield Thermal. This role involves the installation, configuration, testing, and maintenance of network operating systems, application software, system management tools, and systems integrations. Additionally, the specialist will provide technical assistance to computer system users and proactively manage the lifecycle of the computing assets they use. Experience with Implement Department of Defense requirements, SP 800-171, and Cybersecurity Maturity Model Certification (CMMC) controls within our environments. Managing/maintaining and navigating cyber security demands such as CMMC - NIST-ITAR for our valuable customers while ensuring the highest levels of availability and security is also a top priority within the Thermal Solution Segment. Based in Nashua, NH, this position requires adaptability to evolving business needs and technological advancements. This incumbent will be expected to embrace and exhibit our culture or honesty, integrity, and good corporate citizenship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Strive towards a culture of proactive safety.
• Build a culture of integrity and openness. Exemplify the highest standard of conduct and ethical behavior.
• Manage and monitor all installed computer systems, server, printers, label makers, storage, network and telephony infrastructure on premise and cloud based.
• Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations.
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
• Vendor management.
• Create and/or update documentation concerning IT systems and IT procedures.
• Develop and communicate standards of use, operations and security of network, personal computers, and data.
• Liaise and partner with corporate IT group and other Thermal Solution Segment IT representatives to ensure proper execution of IT related projects, initiatives and training.

REQUIREMENTS:

• Degree in Information Technology (IT) or comparable degree with 8+ years operational experience in IT Infrastructure (network, server, DB, storage administration).
• Solid working knowledge in
  • Microsoft products (Microsoft certified preferred)
    • Microsoft server operating systems 2008 R2 through 2012 R2
    • Dynamics AX, (ERP program)
    • Active Directory
    • SQL
    • Enterprise Office 365
    • Exchange
    • OneDrive
    • SharePoint
    • Skype for Business
    • Azure
  • Networking: switching and routing, layer 2 VLANS, layer 3 routing, TCP/IP, MPLS, VPN (Cisco and/ or HP certified preferred)
  • Firewall (SonicWall preferred)
  • Hyper-V and VM ware virtualization
  • SAN technologies
  • Veeam Software
  • Avaya IP phone system
  • Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and countermeasures and associated operational best practices.
• Service oriented approach in IT (ITIL certified is an advantage).
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions).
• Good analytical, communication and presentation skills.
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
• Efficient and resilient working style (e.g. priority setting, willingness to work overtime in peaks, absorb pressure).

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Job Snapshot
Employee Type Full-Time

Location Nashua, NH (Onsite)

Job Type Other

Experience Not Specified

Date Posted 09/17/2024

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