IT Systems Support Lead
Delta Star

At Delta Star, growth meets innovation as we supply one of life's most basic needs - electricity! From being part of the first and largest electrification projects, to now being core to our nation's grid and infrastructure, we are the largest American-owned manufacturer of medium power transformers in North America and the premier manufacturer of mobile transformer substations.

Company Info

Delta Star provides power solutions for utilities across North America. This includes the manufacturing of medium-power transformers, mobile transformers, mobile electrical substations, trailers, and unitized substations. We offer power transformers for utility applications including power and distribution, transmission voltages, system ties, and automatic voltage regulations, as well as industrial applications. Delta Star also provides comprehensive engineering, testing, maintenance services, and parts for any transformer manufacturer through our Field Service business unit, ensuring our customer's transformers and mobiles maintain peak performance.

Purpose

The IT Systems Support Lead ensures the smooth operation of our organization's IT support and customer/end user facing operations and infrastructure. They act as a support team lead and supervise the day-to-day operations for support services and helpdesk.

Main Responsibilities

• Assist IT Manager with server and network infrastructure related installation, administration and support
• Higher level support related to user accounts, computers, mobile devices, MFP/copiers, and printers
• Ensures data availability, security and continuity
• Assists with server and infrastructure software and OS updates and maintenance
• Supervises and manages helpdesk ticket load and support priorities
• Second and third tier support
• Oversees IT related assets and related vendors

Specific Duties

• Oversees day-to-day management of support related tickets and issues
• Be an IT support staff mentor and provide further guidance when needed
• Works closely with vendors and contractors on IT related initiatives and project execution.
• Assists IT Manager in planning, researching, and executing IT related projects
• Assists and performs system updates, security fixes, and patches
• IT documentation and training materials
• Adheres to compliance and privacy standards
• Ensure systems adhere to security policies and best practices
• Maintains a full IT support presence while primarily onsite, and offsite
• Provides data collection and analysis for IT related systems
• Provides timely responses to all issues, updates internal customers on status, and troubleshoots issues
• Stay on top of future technology, industry standards, and trends

Education and Experience

• Bachelor's degree in a technology focused area. Alternatively, a special combination of experience and/or demonstrated accomplishments will be evaluated and accepted by Delta Star.
• At least 10+ years of active IT related experience
• 3-5 years of team leadership experience
• IT related certification, a plus
• Experience with documenting internal policies, project requirements, and change management

Knowledge, Skills, and Abilities

• Networking experience, knowledge, and troubleshooting skills (LAN, WLAN, WAN, Internet)
• Familiarity and understanding of Windows Server services such as DNS, AD, DHCP, NPS, and Group Policy
• Continual focus and initiative to enforce security policies to safeguard data and systems
• Strong time management skills with the capability to recognize and place priority to multiple projects or systems support related issues
• Ability to visualize IT issues while supporting remote systems, networks, and users
• Basic knowledge of Windows and Azure Active Directory services, Exchange, SharePoint administration
• Have a an understanding of security in Microsoft Windows OS and SharePoint
• Have a working knowledge and understanding of virtualized platforms and environments
• Familiarity with Autodesk (CAD) software, Adobe Acrobat, PowerBI/Automate, SharePoint, a plus
• Basic scripting, automation, and software development skills preferred
• Have a basic working knowledge of Mac OS and Linux based OS
• Understanding of Cisco Communications systems (VOIP)
• Demonstrated project and team leadership skills
• Self-starter and can self-motivate
• A passion for IT, finding solutions, and continuous learning
• Ability to prioritize a security focused approach
• Able to consistently demonstrate customer support excellence

Travel Requirements

Minimal/< 10%

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

• Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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