Loan Specialist
University of North Carolina at Chapel Hill

Department:

University Cashier-213200

Accounting/Finance/Auditing

No

12/10/2024

01/09/2025

Permanent Staff (SHRA)

Business Services Coordinator - Journey

GN07

Loan Specialist

00000669

P019938

Full-Time Permanent

40

Monday-Friday; 8:00am - 5:00pm

CHAPEL HILL, NC

North Carolina, US

$45,000.00 - $48,143

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Office of the University Cashier reports to the Treasury Services Director and is part of the Finance and Operations Division. The office serves as the central office for the collection and reporting of University revenues. The responsibilities of the office include billing, collection, monitoring and reporting of tuition & fees, other departmental charges and campus based loans, which include Federal and University long-term and short-term loans. The office is the regulatory authority for ensuring that University revenues are invested in interest bearing accounts in a timely manner in accordance with Federal and State Laws.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Loan Specialist is a vital member of the financial operations team at the University of North Carolina, responsible for managing the complete lifecycle of campus-based student loans and receivables. This role encompasses a range of critical duties, including due diligence, collections counseling, regulatory compliance, account management, and reporting. The Loan Specialist ensures that all activities adhere to federal, state, and institutional guidelines, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), as well as specific requirements from the State of North Carolina.

In this role, the Loan Specialist provides collections counseling to borrowers, conducts account analyses, and manages collection calls and skip-tracing efforts. They maintain comprehensive and accurate documentation of all activities and ensure timely and professional responses to borrower inquiries. The Loan Specialist acts as a key liaison with internal and external stakeholders, facilitating clear communication and collaboration to support effective account resolution.

This position commands a competent level of expertise in financial analysis, regulatory compliance, and account management, along with a commitment to delivering exceptional service to a diverse borrower population. By fostering accountability and compliance, the Loan Specialist plays a critical role in upholding the university's mission of accessibility and financial stewardship, while supporting its overall operational excellence.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Demonstrated ability to understand and interpret federal and state loan regulations.
Proficiency in Microsoft Office Suite, particularly Word and Excel and Access.
Proven experience in collections, loan servicing, or related financial operations.
Strong organizational, analytical, and communication skills.

Familiarity with U.S. Department of Education loan programs and policies.
Any experience in managing third-party loan servicer relationships.
System Integration Skills: Experience generating reports, troubleshooting electronic file submissions, and managing credit disputes within loan management systems.
Commitment to Service Excellence: Demonstrated ability to provide exceptional customer service to a diverse population, ensuring compliance while addressing borrower concerns with professionalism and empathy.
Collections Experience: Direct experience in collections, including skip-tracing, account analysis, and counseling borrowers on repayment options.
Regulatory Knowledge: Demonstrated ability to interpret and apply federal, state, and institutional regulations governing student loans and receivables, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

Not Applicable.