Manager of IT- Hotel
Davidson Hospitality Group

Property Description

Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Newport Beachside Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at Newport Beachside Hotel in Sunny Isles Beach, FL!

Overview

The reimagined Newport Beachside Hotel and Resort will relaunch as The Sunny, Miami's new premier beachside retreat opening in late 2024. We are looking for a results driven, hands on IT Manager to ensure smooth technological operations as we transition into this exciting new phase.

The future Sunny in the heart of Sunny Isles Beach is poised to redefine the beach getaway experience offering a perfect blend of rich history and unparalleled amenities. The resort will feature 339 spacious guest rooms, an eclectic private art collection, six food and beverage outlets, a fitness center, spa & salon, ocean-front pool with tiki bar and fire pits, beach club, and over 22,000 square feet of event space, including a unique oceanfront terrace.

*Please note, this is an ON-SITE position. This is not a remote position. Must have knowledge of Opera PMS and credit card processors like Shift4/Merchant link, and Elevon.

Responsibilities

• Oversee and manage the hotel's IT systems, including Opera PMS, credit card processors (Shift4, Merchant Link, Elevon), and all network-related hardware and software.
• Provide technical support to all hotel departments, resolving system issues quickly to minimize operational disruptions.
• Ensure the security of hotel networks and systems, implementing best practices to prevent unauthorized access, breaches, and data loss.
• Work closely with technology vendors and service providers to maintain system upgrades, manage contracts, and ensure that all systems are operating at peak efficiency.
• Regularly monitor, update, and maintain IT systems, including servers, databases, Wi-Fi, and all integrated software applications, to prevent downtime and optimize performance.
• Ensure that all systems meet compliance standards for data protection and guest privacy, following industry regulations and hotel policies.
• Lead IT projects related to the hotel's ongoing renovations, ensuring systems are upgraded, installed, and integrated smoothly with minimal disruption.
• Train hotel staff on IT systems, including Opera PMS and credit card processors, ensuring they are confident in their use and troubleshooting basic issues.
• Serve as the point person for all IT-related issues and emergencies, troubleshooting problems quickly and implementing solutions that prevent recurrence.

Qualifications

• Proven experience as an IT Manager or in a senior IT role, preferably within the hospitality industry.
• Strong working knowledge of Opera PMS and credit card processors like Shift4, Merchant Link, and Elevon.
• Experience managing network systems, firewalls, and guest-facing technology such as Wi-Fi, in-room entertainment, and guest services platforms.
• Excellent problem-solving skills with the ability to work under pressure and manage multiple tasks simultaneously.
• Strong communication skills with the ability to train and support hotel staff in using IT systems.
• Knowledge of data protection regulations and best practices for IT security.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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