Manager, Operations Instructional Design
Hyundai Capital America

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

The Manager, Operations Instructional Design is responsible for supporting the operations training team vision, strategy, and training plans for operations. The Manager, Operations Instructional Design supports continuous re[1]engineering within the training delivery platforms and drives innovation with a focus on leading-edge virtual and remote learning to effectively modernize the "way of work" and adhere to the community of learning plans. Additional responsibilities include end-to-end curriculum design, management and ensuring learning solutions/programs are engaging and aligned with the strategic goals of the organization. In addition, incumbents take a consultative approach to understanding business needs to develop training curriculum that aligns with business objectives and KPIs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Assess, develop, and execute learning strategies that build and improve performance and engagement across businesses and teams. Develop or tailor supplemental training materials, including learning plans, leader guides, participant guides, job aids, and multimedia presentations to build knowledge, skills, and capabilities. Apply learning theory/models that incorporate innovative methods of content delivery in the online, hybrid, web-enhanced, and face-to-face environments using appropriate technologies to deliver performance-based learning solutions that drive measurable, lasting impact. Ensure job specific learning aligns with policy, procedure, and business practices.

2. Analyze instructional problems and develop and implement potential solutions to these problems. Review courses during the design, development and delivery phases for sound adult learning and instructional design practices.

3. As needed, facilitate courses for managerial and professional audiences, including, but not limited to courses on leadership skills, team effectiveness, employee development and orientation.

4. Serve as an internal performance consultant, in collaboration with operations leaders, to identify performance and learning needs within HCA and implement solutions, as applicable. Implement change management strategies to support critical evolution of the business and achieve desired business results that are sustainable over time.

5. Support new hire training speed to proficiency goals through performance co-coaching with department supervisors post-new hire training 30-60-90 days.

6. Actively participate in coaching and development sessions/trainings to co[1]create solutions that enhance individual performance and overall department/team performance.

7. All other duties as assigned.

Qualifications

What You Will Bring

• 5+ years of training experience in automotive finance industry with demonstrated understanding of the adult learning theory principles and capacity to deliver organizational learning activities.

• 3-5 years of Instructional Design experience and executing learning strategies is preferred.

• Bachelor's Degree or equivalent combination of education and work experience.

• Formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory, or curriculum development is desired.

• Excellent understanding of standard business practices related to automotive financing and call center operations.

• Demonstrated skills in developing and implementing long-range strategic initiatives.

• Excellent oral and written communication skills, including the ability to create training reports and present to senior management and stakeholders.

• Must have the ability to collaborate with senior management and work with outsource partners.

• Strong knowledge of Microsoft Office products (Word, XL, PowerPoint) and learning modalities.

• Demonstrated process improvement skills with an advanced ability to conceptualize and design new methods for practical application. Effectively manage and lead change.

• A high degree of subject matter expertise in the financial services industry particularly as it relates to training and developing standard operating practices.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.