Manager, Revenue Cycle Operations
The Ohio State University

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Job Title:Manager, Revenue Cycle OperationsDepartment:Dentistry | Patient Financial Services

The Ohio State University College of Dentistry is seeking a Manager of the Revenue Cycle Operations for the Predoctoral and Graduate Clinics. The Clinics are a vital part of the College of Dentistry (COD) that serve to provide dental and hygiene students a mechanism to meet the clinical requirements for their degree program. The Clinics ensure optimal health care experiences for our patients and students. This position provides a wide variety of project management and support functions as a critical component of the College.

The Manager, Revenue Cycle Operations is an integral member of the College of Dentistry (COD) that significantly impacts clinic operations and student clinical education. This position interacts with senior leadership, deans, directors, chairs, managers and stakeholders concerning projects and operations and uses in-depth knowledge across multiple work areas, judgement, evaluation and interpretation skills to influence decisions. The manager must be detail oriented, autonomous, self-motivated with excellent communication and organizational skills.

The Manager, Revenue Cycle Operations directs projects and staff for the COD to improve access and operations for all the student clinics to achieve organizational goals and support strategic plans. Projects will include developing a customer service call center, re-designing scheduling and registration workflows, expanding point of service point of service cash collections to all clinics, optimizing faculty scheduling, developing patient communication strategies, and projects supporting the COD Strategic Plan. This position will support over 300 student providers, 60 faculty in over 160 treatment rooms. This position will significantly impact clinic operations and thereby the success of our student's clinical education.

Standard hours for this position are Monday - Friday, 7:30 am - 4:30 pm. This position may include weekends and evening work.

The final candidate must successfully complete a criminal background check and drug and alcohol screening.

Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

Education and Experience Qualification include:

Required: Bachelor's degree or equivalent experience, plus 3 years relevant experience including: Excellent oral and written communication and interpersonal skills; excellent computer skills; Electronic Health Record system, Microsoft Office experience; organizational skills; highly focused and results oriented; proven ability to use independent judgment, evaluation and interpretation to help others select the right course of action, anticipate needs and thrive in deadline-driven, fast paced environment; highly dependable and detail-oriented; planning and prioritization skills; ability to influence others outside of immediate area on policies, practices and procedures to gain cooperation others; solution oriented, troubleshooter and able to juggle multiple projects with shifting priorities.

Desired: 4-8 years working experience in a dental school

Additional Information:Location:Postle Hall (0024)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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