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Title: Manager, Technical Services
Employee Classification: Executive/Admin & Managerial
Institution: System Office
Department: Information Technology
Campus Location: Cleveland State Community College
Job Summary
The Manager of Technical Services CLSCC is the IT campus liaison responsible for ensuring the needs of the campus are clearly understood at TBR. Oversees day-to-day support for academic and administrative infrastructure, mainly endpoints, servers, and storage. Ensure the stable operation and availability of campus infrastructure, including planning, installing, configuring, maintaining, and optimizing server hardware, software, network devices, and printers. Develop processes and procedures for ongoing management of campus infrastructure.
This position is located at Cleveland State Community College in Cleveland, Tennessee, as the primary workplace. Frequent travel to off- campus instructional sites within the College's five-county service area is required. Travel may be needed to attend meetings, training or conferences as deemed necessary.
Job Duties
Minimum Qualifications
* 2 years of supervisory IT Management, Project Management or other complex organizational experience.
* Ability to travel to remote sites.
Preferred Qualifications
* Project management experience on an enterprise scale
* Managing administrative IT needs for a college campus
* Ellucian Banner Experience
* Experience in Higher Education
* Experience with IT-related project management
* Experience training others
* Excellent oral and written communication skills.
* Strong and effective interpersonal skills to maintain effective working relationships with students, faculty, staff, and external constituencies.
* Ability to troubleshoot and resolve complex issues involving networks, servers, and related resources.
* Working knowledge of datacenter hardware including servers and storage as well as power management, environmental controls, and rack systems.
* Working technical knowledge of network and PC operating systems, such as Microsoft Windows, MacOS, and Microsoft Windows Server, including Microsoft Active Directory and related services.
* Working technical knowledge of current network hardware, protocols and standards, such as Cisco routers and switches, and Aruba wireless access systems.
* Knowledge of applicable data privacy practices and laws.
* Demonstrated experience with virtualization, including Virtual Desktop Infrastructure (VDI).
Knowledge, Skills, and Abilities
* Ability to develop and maintain a positive and collaborative working environment
* Prioritization skills and capacity to manage multiple deadlines and user communities
* Ability to perform with limited direction, self-starter
* Ability to successfully communicate the processes and requirements of the campus operational portfolio to IT leadership.
* Ability to manage multiple projects and operational workstreams simultaneously.
* Demonstrated customer service skills in past work history, including excellent analytical and problem-solving skills, excellent interpersonal, and communication skills.
* Knowledge of business and management principles involved in leadership technique, production methods, and coordination of people and resources.
* Demonstrated Problem solving abilities and conflict resolution.
* Ability to work after hours support, as may be necessary.
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