Mobile Device Management Engineer
ARS

Company Name

ARS-Rescue Rooter

Overview

American Residential Services (ARS) is a national provider of plumbing and HVAC services with 70+ locations in the continental United States. Using technology to build a competitive advantage is a key differentiator of our business and key to our continued success. We are looking for a capable individual to join our team and provide leadership to our IT Operations infrastructure environment.

The Mobile Device Management Engineer is responsible for the analysis, design, planning, implementation, and maintenance of ARS Tablets and Mobile phones.

American Residential Services is an equal opportunity employer. All candidates will be evaluated solely based on merit and, accordingly, all are encouraged to apply without prejudice towards race, color, gender identity and/or expression, sexual orientation, age, marital status, disability, or any other non-merit factor.

Responsibilities

• Architect, implement, document, and maintain Microsoft Intune and VMware Workspace ONE solutions for mobile device management.
• Develop and enforce mobile device usage, security, and compliance policies.
• Oversee the enrollment and configuration of mobile devices across various operating systems, including iOS, Android, and Windows.
• Ensure seamless and secure onboarding processes for new devices and users.
• Implement security measures and controls to protect mobile devices from threats.
• Monitor and ensure compliance with organizational policies and industry regulations (e.g., PCI).
• Provide expert-level troubleshooting and support for issues related to mobile device management.
• Work closely with IT support teams to resolve end-user issues and improve user experience.
• Create and manage device policies, profiles, and compliance rules in Microsoft Intune and VMware Workspace ONE.
• Regularly update and maintain MDM profiles and configurations as per organizational requirements.
• Generate and analyze reports on device compliance, security incidents, and usage patterns.
• Maintain comprehensive documentation of MDM configurations, policies, and procedures.
• Conducted training sessions and provided guidance to end-users and IT staff on MDM best practices and usage.
• Stay updated with the latest developments in mobile security and management technologies.

Qualifications

Required Training/Education:

• Must have at least three (3) years of progressive professional technical experience with Android in a large, dispersed information technology environment.
• Modern Desktop Administrator Associate or similar certification
• Digital Workspace (VCP-DW) or similar certification.
• Familiarity with scripting and automation (PowerShell, Python, RESTful API)

Skills & Qualifications:

• Expertise in Microsoft Intune and VMWare Workspace ONE, including configuration, policy management, and troubleshooting.
• Strong understanding of mobile operating systems (iOS, Android, Windows).
• Knowledge of security standards and compliance regulations related to mobile device management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to maintaining high standards.

PREFERRED:

• BS Computer Science, Information Systems, Business or related technical area training.
• Technical certifications include any of the following: VMWare CertificationsCisco Certifications, Microsoft Certifications; Cloud certifications, Agile training, Six Sigma, and ITIL.
• Managing Android policies, updates, and APKs. Progressive Web App experience highly desired

Work details:

Schedule

• Regular hours, Monday - Friday 08:00 - 17:00 with opportunities for flexible work by agreement.
• Occasional out-of-hours work is required for planned maintenance of systems or for incident response.
• Occasional travel is required for team meetings.

Location

• This full-time, remote work position requires a suitable home office with good internet access.
• Occasional travel as noted above.

Benefits

• Comprehensive medical coverage
• Company-paid life insurance
• Dental coverage
• Vision coverage
• Optional life and accident insurance
• Short and long-term disability
• 401(k) profit sharing plan

This position is remote; excludes WA, CO, and CA applicants.

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