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Gdh Consulting, Inc.

Job Description:
Our client is hiring a highly skilled and motivated Desktop Support Technician III to join our dynamic team. This technical role is crucial for providing accurate and timely support and problem resolution for our internal customers, involving a wide range of tasks from managing complex service requests related to PCs, servers, networks, to hardware and software malfunctions. The ideal candidate will possess strong troubleshooting, problem-solving, and communication skills, with the ability to work effectively in a fast-paced team environment. This position requires a self-starter with the capability to work both independently and collaboratively. Excellent written and verbal communication skills in English are essential.

Responsibilities:

• Perform all levels of Site Support, including hardware, software, network, printers, and scanners support for all internal on-site and remote personnel.
• Manage the On-Boarding & Off-Boarding process for all personnel, including deploying & recovering PC equipment and supporting IT peripheral equipment.
• Advise the Site Support team on daily tasks, projects, and coverage schedule.
• Share in the daily monitoring and direction of the Site Support team and participate in the responsibilities of the group.
• Enforce policies and procedures for the team and review metrics to evaluate business needs and develop opportunities to optimize the use of Desktop Support.
• Develop, analyze, and communicate metrics related to Site Support and look for opportunities to continuously improve the services offered.
• Work closely with other support teams to ensure customer issues are resolved in a timely manner.

Qualifications:

• 5+ years of relevant work experience in infrastructure.
• 5+ years of experience working both independently and, in a team-oriented, collaborative environment.
• Advanced troubleshooting experience within the Windows environment.
• Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting.
• 3+ years of experience with low-level configuration and security of the Windows client operating system.
• 1+ years of experience evaluating enterprise client hardware.
• Physical ability to lift computer equipment up to 30 lbs., bend, stoop, crawl under tables/desks, and push/pull equipment on a cart of up to 100 lbs.
• Excellent written and oral communication skills.
• Ability to make timely, effective decisions and act in the absence of immediate direction.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

Benefits of Working for GDH:

• Professional Development
• Competitive pay
• Full health insurance
• 401k Plan
• Holiday Pay
• Gym Membership Reimbursement
• Weekly Paycheck & Direct Deposit
• & More!

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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