Office Assistant III
Michigan State University

Job no: 1002655
Work type: Support Staff
Pay Grade: 09
Major Administrative Unit / College: Finance
Department: Controller 10076200
Sub Area: CT- Clerical Tech.
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Financial/Accounting, Clerical Technical- CT, Full Time (90-100%), Union, Remote-Friendly
Position Summary

The Office Assistant III position within the Controller's Receivable Office performs work that assists in the operational activities of the Receivable's Office, mainly focusing on the Loans Receivables area with some job duties in Delinquent Receivables including Returned Checks/ACH. Loans Receivable duties include advise and counsel borrowers of Federal Student Loans as to their rights and responsibilities in accordance with Federal Regulations. Responsible for meeting federally mandated deadlines. Review and collect delinquent accounts which requires extensive telephone work and follow up calls. Review and process deferment and cancellation forms and generate correspondence. Recommend account turnover to collections agency as appropriate. Process daily payments and analyze payment histories on accounts and investigate and resolve any disputed balances. Enter short-term loan advances and miscellaneous accounting duties. Assist in accounting functions and miscellaneous office duties of the department. Delinquent Receivable duties including answering incoming phone calls and placing outgoing collection calls for accounts returned from external collection agencies. Hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. This is a hybrid position allowing for remote work flexibility, however regular on-site (in office) presence is required.

Minimum Requirements

Knowledge normally acquired through a high school education; three to five years of related and progressively more responsible or expansive work experience in word processing, spreadsheet, database and/or desktop publishing software; presentation and webpage software; typing and filing; maintaining accounting ledgers; may require knowledge of technical or medical terminology and/or technical knowledge or training related to the field of employment; or an equivalent combination of education and experience.

Desired Qualifications

Experience in handling accounts receivable, collecting on past due accounts, preparing invoices and account reconciliation. Experience with Microsoft Office software, Campus Solutions and other campus based programs. Ability to take ownership of a function while performing in a team environment. Candidate should possess strong verbal skills over the phone and in-person, and strong writing skills to explain policies and procedures via email and other written correspondence to promote understanding and positive relationships with customers, and knowledge of University policies and procedures.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume, cover letter, and three professional references.

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends November 19, 2024 at 11:55 P.M.

Advertised: Nov 13, 2024 Eastern Standard Time
Applications close: Nov 26, 2024 Eastern Standard Time

---