Order Support Agent
Best Buy

<div dir="ltr"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">As an Order Support Agent for the Large Product Fulfilment Team, you'll resolve delivery and installation issues for our clients. An Order Support Agent is responsible for the resolving of customer escalations via phone, emails, and/or forms related to install and delivery services to include but not limited to; product/property damage, system issues, product availability, reschedules, and status updates. You'll work daily with retail stores, field support and external customers. You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.</span></span></span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.<b> Candidates are expected to work the closing shift 12:30pm-9:00pm CST.</b><br><br>What you'll do</span></span></span></span></span><ul><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Deliver resolutions to customers in a timely and satisfactory manner</span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Develop root cause analysis on every issue escalation to improve Geek Squad processes</span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Work with business partners to resolve escalations within service level agreement time frames</span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Communicate when product and service delays occur</span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Create clear, concise, and up-to-date documentation</span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Collect insights and provides feedback to the relevant teams to help our people continuously improve</span></span></span></span></span></span></li></ul><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Basic qualifications</span></span></b> </span></span></span><ul><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">1 year of contact center, services, merchant, retail or related experience </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Available to work all shifts including nights and weekends </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Advanced written and verbal communication skills </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Wired high speed internet </span></span></span></span></span></span></li></ul><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Preferred qualifications</span></span></b> </span></span></span><ul><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Previous Leadership experience </span></span></span></span></span></span></li></ul><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">What's in it for you</span></span></b> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. </span></span></span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Our benefits include: </span></span></span></span></span><ul><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Competitive pay </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Generous employee discount </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Financial savings and retirement resources </span></span></span></span></span></span></li><li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Support for your physical and mental well-being </span></span></span></span></span></span></li></ul><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">About us</span></span></b> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. </span></span></span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"> </span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™ </span></span></span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="font-family:" human="" bby="" office""="">Best Buy is an equal opportunity employer.</span></span></span></span></span><br> </div> <p> Position Type: Full timePandoLogic. , Location: Tallahassee, FL - 32301