Patient Service Representative, Urology - Salem
North Shore Physicians Group(NSPG)

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

Our Team

We are seeking a full-time Patient Service Representative (PSR) to join our Urology practice. This position offers a stable Monday through Friday schedule, with hours from 8:30 AM to 5:00 PM. There is flexibility for a hybrid work model after successful completion of training/orientation.

We are located at 400 Highland Ave in Salem, MA. In this office, we evaluate and treat a range of urologic disorders in adult patients. Our team is board certified and includes experts in minimally-invasive surgical techniques, such as laparoscopic, endoscopic, extracorporeal and percutaneous approaches.

Urology Conditions Treated:

• Benign prostatic hypertrophy
• Bladder, kidney and ureter stones
• Cancer of the bladder, kidney, prostate and testes
• Erectile dysfunction/impotence
• Male infertility
• Urinary incontinence

Are you ready to bring your skills to this practice and join us in driving medicine forward?

General Overview

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications
Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

• 2 years of experience working in a community-based medical practice preferred
• Epic experience preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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