- May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator, Level I, as well as:
- Assists in the orientation and training of new support staff members.
- Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for procedures. Ensures that practice employees understand insurances. Appraises patients of insurance eligibility.
- Handles fiscal procedures including, but not limited to: managed care procedures, patient billing problems, ensuring the accurateness of all ICD-9 coding, and self-payer billing. Oversees shift-specific cash control issues such as closing out batches of negotiables and receipts, depositing cash, etc.
- Acts as liaison between the practice and Hospital departments particularly the MGPO. Serves as a liaison for patients regarding all Hospital services including financial information.
- Coordinates and tracks HMO visits and referrals.
- Works closely with the clinical staff to determine needs and solve problems.
- Troubleshoots problems with customer service issues.
- Establishes office systems.
- May prepare procedure manuals/insurance handbooks.
- May handle inventory maintenance and the ordering of supplies.
- Performs all other duties that are practice specific and are appropriate to this level of position.
Qualifications
- High School Diploma
- Epic experience preferable.
- Typing 55 to 65 WPM required
- Word Processing skills required.
- Knowledge of spreadsheets and database systems
- Good command of English language
- Experience with Dictaphone preferred.
- Ability to work independently.
- Ability to prioritize work.
- In-depth understanding of all pertinent medical coverages
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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