Pharmacy Operations Manager
Newton-Wellesley Hospital(NWH)

TITLE: Pharmacy Operations Manager HR ID# 01-7070-1070

DEPARTMENT: PHARMACY REPORTS TO: Associate Chief Pharmacy Officer

DATE DESCRIPTION LAST REVISED/APPROVED: March 2015

JOB SUMMARY:

In conjunction with the Chief Pharmacy Officer and Associate Chief Pharmacy Officer, plans and organizes the

Pharmacy Department to ensure proper preparation, distribution, and storage of

drugs and pharmaceuticals in conformance with legal regulations and standards of

the hospital. In conjunction with the Director and the medical staff, ensures

the development of programs, policies, and procedures that promote the delivery of

the safe and effective use of medications and other quality pharmaceutical

services.

With the Associate Chief Pharmacy Officer is responsible for recommending and staffing the department with a sufficient number of professional and technical personnel and

for developing policies, programs and procedures for the orientation and

continuing education in order to assure staff competency. Responsible for the

ongoing effective operation of the department and for assessing and improving

Pharmacy services.

ESSENTIAL FUNCTIONS

In conjunction with the CPO and ACPO, hires, orients, trains, and evaluates staff of 30-40. Works with the CPO and ACPO to interview, recommend hiring, discipline, and/or recommend

discharge.

Supervises daily activities including preparation of solutions, pre-packaging

supplies, maintaining inventory levels, filling requisitions delivery of narcotics

to nursing units, filling and maintaining of automated dispensing, pre-packaging

machines, and preparing sterile products, chemotherapy, etc. in the IV room.

Develops, implements, and coordinates orientation and training programs for new

Pharmacy employees.

Updates policy and procedures for Pharmacy for review by CPO.

Review new Pharmacists, Pharmacy Technician staff and students progress during

orientation period and if necessary schedules further or more intensive training

in selected areas as required for each individual. Completes all CBO's on time.

Schedules all training hours in the different areas for new Pharmacists, Pharmacy

Technician staff and students, and evaluates which individuals are capable of

functioning in which areas. Ensures that technicians are trained in the various

areas to provide adequate coverage for the different areas at all times.

Supervises monthly meetings for staff to discuss problems, communicates changes

and/or additional policy and procedures in the Pharmacy.

Serves as a member of the Pharmacy management team, to review departmental

decisions. Represents Pharmacy on various hospital committees.

With ACPO completes all competencies, CBO's, CBE's, and other

requirements for all staff, on time.

Assists ACPO in organizing educational programs for Pharmacy

staff, as well as presentations for local and national pharmacy meetings.

With Assistant CPO, organizes workflow to provide staff pharmacists

opportunities to perform clinical pharmacy functions.

Assists CPO to develop monthly financial reports for Executive Management

Team.

Coordinates and directs the functions and activities of the Pharmacy

Department to promote prompt, accurate and efficient processing of medication

orders.

Analyzes and evaluates Pharmacy functions, practices, reporting, record

keeping and control over drugs and other substances.

Develops and implements policies, procedures and techniques relative to

safety, infection and environmental control standards.

Implements and monitors compliance with drug regulations and other regulatory

requirements.

Inspects department for compliance with established standards and takes

corrective action as necessary.

Coordinates and collaborates with medical/nursing personnel to provide

consultation, education, technical or informational services to ensure effective

management of patient care.

Monitors department records and reporting systems, particularly controlled

substance records.

Organizes and ensures inventory control working with buyer.

Ensures proper storage and security of narcotics and controlled substances.

Inspects and supervises storage areas to ensure the removal of outdated,

deteriorated or recalled medications from stock.

Selects, trains and orients personnel.

Monitors and supervises staff.

Evaluates performance/recommends personnel actions (promotions, disciplinary

action).

Resolves employee grievances.

Promotes professional development of personnel through inservice education or

outside programs.

Recommends capital expenditures.

Develops, implements and maintains policies, procedures and objectives for the

department.

Monitors, develops and implements all aspects of Pharmacy Department Quality

Assurance and Improvement activities.

Participates in administrative staff meetings and other meetings as required,

i.e. Pharmacy and Therapeutics, Quality and Performance Improvement Committee.

Promotes and monitors safety of personnel and equipment.

Acts as a liaison with the medical and nursing staffs.

Qualifications
QUALIFICATIONS:

Graduate of an accredited College of Pharmacy possessing a B.S. Degree in Pharmacy

Or Pharm. D. and registration as required by the Commonwealth of Massachusetts and by

Newton-Wellesley Hospital.

* Minimum of five years experience with three years supervisory and/or

managerial experience.

* Knowledge of the special needs and behaviors of infant, child,

adolescent, adult and older adult patients preferred.

SUPERVISORY RESPONSIBILITY : Oversee 35 FTE's .

FISCAL RESPONSIBILITY : Assist Director of Pharmacy with $12.5 million budget.

WORKING CONDITIONS: Satisfactory physical environment with occasional distraction from machine or related noise, or exposure to unpleasant elements such as chemical fumes, dust, or temperature variations caused by poor ventilation.

PHYSICAL STANDARDS OF JOB DESCRIPTION:

Please check as applicable

Constantly - 75% or more of the worker's time is spent in the activity

Frequently - 25% to 75% or more of the worker's time is spent in this activity

Occasionally - 5% to 25% or more of the worker's time is spent in this activity

Rarely - under 5% or more of the worker's time is spent in the activity

NA - not applicable

GENERAL TASKS

Basic activity being performed

C

F

O

R

N/A

Comments

Walking

X

Standing

X

Sitting with back support

X

Sitting without back support

X

Reaching

Overhead

X

Forward

X

Lateral

X

Low

X

Stooping

X

Bending at waist

X

Crouching

X

Bending at knees

X

Kneeling

X

Climbing

X

Crawling

X

Twisting

X

Balance

X

Other __________________

Physical Standards for Job Description - Continued

Basic activity being performed

C

F

O

R

N/A

Comments

Pushing Tasks by weight

5 lbs

5-15 lbs

15-40 lbs

X

40-75 lbs

X

75-100 lbs

X

Pulling Tasks by weight

5 lbs

5-15 lbs

15-40 lbs

40-75 lbs

X

75-100 lbs

X

Lifting Tasks by weight

5 lbs

X

5-15 lbs

X

15-40 lbs

X

40-75 lbs

X

75-100 lbs

X

Sensory Requirements

X

Visual Activity

X

Close paperwork

X

Monitor - CRT

X

Color vision required

X

Visual monotony

X

Auditory Activity

Conversation

X

Monitoring Equipment

X

Telephone

X

Transcription

X

Background noise

X

Sensory Discrimination

Hot/Cold, Sharp/Dull

X

Additional Comments: _____________________________________________________

________________________________________________________________________

________________________________________________________________________

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JOB RESPONSIBILITIES

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PERFORMANCE FACTOR:

A. JUDGEMENT/DECISION MAKING

CRITERIA/STANDARDS:

1. Makes independent decisions within the scope of defined job description.

**Researches new trends and develops practices to improve services

**Inspects department for compliance with established standards and takes

corrective action as necessary

**Selects, trains, and orients personnel

**Develops standards of performance

**Evaluates performance/recommends personnel actions (promotion, disciplinary

actions)

2. Seeks guidance as necessary for performance of duties.

3. Identifies a situation, opportunity, problem, or issue; assesses it from a

variety of perspectives, considers several alternatives; chooses appropriate

course of action when presented with non-routine situations.

**Resolves employee grievances

4. Prioritizes work to meet department/hospital needs, standards and deadlines

5. Identifies and responds appropriately to needs of patients and others

**6. Communicates pertinent information to appropriate persons in a timely

manner.

**Apprises administration of departmental activities, needs, and problems

**Participates in administrative staff meetings and other meetings as required

________________________________________________________________________

PERFORMANCE FACTOR:

B. JOB KNOWLEDGE/SKILLS

CRITERIA/STANDARDS:

1. Demonstrates proper use of equipment and supplies according to established

procedures.

2. Assures equipment is maintained in safe and proper working order

**Develops and implements policies, procedures and techniques relative to

safety, infection, and environmental control standards

3. Adheres to department/hospital policies and procedures in performing duties

and assignments.

**Implements and monitors drug regulations and other regulatory requirements