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RESPONSIBILITIES:
Kforce has a client that is seeking a Player Development Manager in Doral, FL.Overview:The Manager, Player Development will have a focus on team member growth, development, and driving profitable business through our highest value casino players. This leadership position will manage the day-to-day operations of the player development department including direct interaction with Executive Hosts, Hosts, and VIP Representatives, working closely with stakeholders within our brands as well as within the Global Casino Marketing team. They will have primary responsibility for measuring Executive Host performance, directing activity and developing relevant programs and initiatives to continue to grow the high-value segment of our casino player database.Essential Functions:- Player Development Manager will define, evaluate, and analyze success metrics for Executive Hot team
- Reports on player development spend and forecast numbers to the AVP, Global Casino Marketing
- Participates in or drives guest focus groups, VIP surveys and other attempts at guest feedback
- As a Player Development Manager, you will provide world-class guest service in a timely manner to both guests and fellow team members
- Work with Global Casino Marketing team to identify additional opportunities to grow our high-value guest penetration
- Work with the Groups and Events team to create new experiences as well as optimizing existing experiences
REQUIREMENTS:
- Bachelor's degree in Marketing or similar
- 5+ years of experience in player development or customer service
- Proven experience in providing VIP experiences required
- Demonstrated experience in managing a diverse team
- Able to facilitate cross-functional learning and conversations across teams
- Effective verbal and written communication skills
- Capable of delivering results in a remote/hybrid work environment
- Previous experience with Konami Synkros preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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