Principal, Product Manager - Customer Identity
Walmart

What you'll do at

Position Summary...

What you'll do...

The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company's understanding of customers and their preferences. When we do that, we can serve them when and how they need.

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers' relationship with Walmart.

Walmart Customer Digital Identity is taking customer centricity to the next level.

The Customer Digital Identity organization is enabling the company to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience.

You'll sweep us off our feet if...

• You are an incredible storyteller, communicator, and presenter.
  
• You have strong leadership skills.
  
• You are passionate about solving complex challenges.
  
• You are customer-centric in spirit and data driven in execution.
  
• You can influence and build consensus through stakeholder management.
  
• You have a test and learn mentality to iterate and improve your team's products.
  
• You have deep domain knowledge in Customer Data Platforms. Retail experience is a plus.
  
• You have a strong ability to craft a credible vision and differentiating strategy.
  
• You are energized by leading and developing leaders, and leaders of leaders.
  
• You have led divisions and built teams in Fortune 500 sized companies.
  
• You thrive in complex and matrixed organizations.
  

You'll make an impact by:

• Leading the development and execution of the customer digital identity product strategy, with a strong focus on identity matching for improving reach and data clean room expertise.
  
• Defining and communicating a digital identity and data clean room strategy, prioritization, and timelines for the Customer Digital Identity Platform.
  
• Ensuring tools are built and scaled to support the security and integrity needs of internal teams in managing customer digital identities.
  
• Operating with a digital identity-focused mindset to connect internal users to the Customer Digital Identity Platform, ensuring all internal teams have access to secure and comprehensive customer identity information.
  
• Defining and tracking key performance indicators (KPIs) and metrics to measure product success, emphasizing the effective management and protection of customer digital identities.
  
• Staying up-to-date with industry trends and advancements in customer digital identity, data clean room, data protection, and privacy, identifying opportunities for product innovation and differentiation.
  
• Collaborating with Engineering, Walmart Connect, Data Ventures, Walmart +, and Marketing teams to deliver world-class digital identity solutions with a strong emphasis on data security and customer privacy.
  

Qualifications

• Bachelor's degree required/MBA a plus.
  
• 8+ years in Product Management including at least 2 years of experience working in customer identity or ads/marketing domain. Retail industry experience is a plus.
  
• Quantitative or technical background is preferred.
  
• Sound business judgment as well as ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize.
  
• Must be able and willing to think and act strategically and tactically.
  
• Strong oral and written communication skills are crucial, proven ability to influence others internally and externally.
  
• Strong leadership and team management skills with the ability to motivate and inspire teams to deliver results.
  
• Proven experience in developing and executing successful product roadmaps and initiatives.
  
• Strong understanding of industry trends, emerging technologies, and market trends in the retail space.
  
• Experience with Agile methodologies and project management tools.
  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $143,000.00-$286,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.

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