Product Support Technician/Technical Support
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Product Support Technician/Technical Support & Installation Tech in Troy, MI.

Role Description

We are seeking a highly skilled and detail-oriented Technical Support and Installation Specialist to join our team. The ideal candidate will be responsible for the following tasks:

Key Responsibilities:

Telematics and DVR Setup:

Set up telematics devices
Configure Mobile DVRs
Provisioning of products
Database and SIM Management:

Database management
SIM card activations
Technical Support:

Provide technical support for installation, repairs, and other issues
Offer internal technical support
Interface with accounting for technical matters
Engineering Support:

Collaborate with engineers to implement designs
Create solutions to system challenges
Create and update schematics
Documentation:

Maintain installation documents
Create and maintain how-to and FAQ documents
Document device setup
Document systems and parts sent to customers
Document inventory received and transferred to Phoenix
Inventory and Shipping:

Create inventory orders
Ship products to customers
Receive items for projects and general inventory
Pre-Sales Support:

Provide pre-sales support

Skills & Requirements

Qualifications:

Strong technical skills and experience with telematics devices and Mobile DVRs
Proficiency in database management and SIM card activations
Excellent problem-solving abilities and attention to detail
Ability to work collaboratively with engineers and other team members
Strong documentation and organizational skills
Experience in inventory management and shipping processes
Effective communication skills for providing technical support and interfacing with accounting
Join our team and contribute to our mission of delivering top-notch technical support and innovative solutions to our customers.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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