RESPONSIBILITIES:
Kforce has an exciting opportunity in San Antonio, TX for a contract-to-hire Production Analyst. There are two openings: one shift is 6:30am to 3:30pm Monday through Friday, and the other is 3pm-11pm Monday through Friday. These positions are onsite in San Antonio, TX.Summary:As a Production Analyst, you are our troubleshooter. In this role, you will use your effective communication and problem-solving skills to troubleshoot and resolve job abends. By turning data into insights, you will help us improve production procedures that impact lines of business and customer relationships. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- 4+ years of experience in mainframe operations, job scheduling, or a similar role
- Knowledge of change control processes and tools like JIRA, ServiceNow, and Change Management systems
- Ability to recognize and resolve potential issues
- Strong verbal and written communication skills
- Demonstrate strong communication and problem-solving skills, fluency in JCL, and attention to detail
- Possess the ability to troubleshoot and resolve job abends, including determining restart points, file cleanups, and necessary adjustments to file allocations or dispositions
- Understand file structures, file types, space allocations, and how to create and manage generation data sets
- Proficient in navigating tools like TSO, CICS, Roscoe, and mainframe scheduling systems, including handling complex job schedules and executing utilities for problem resolution
- Familiarity with change control processes and tools such as JIRA, ServiceNow, mainframe console operations, and directing lower-level operators in tasks
- Ability to multitask, improve documentation and processes, cover shifts when needed, attend meetings, and remain on call 24/7 for problem resolution
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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