A client of Innova Solutions is immediately hiring for a Program Administrator.
Position type: Full-time, Contract
Duration: 3+ Months
Location: Syracuse, NY
As a Program Administrator, you will:
- Assures coordination of day-to-day operation of state program(s) with attention to regulatory compliance.
- Works with designated team members to assure proper scheduling, preparation, delivery, and monitoring of classroom training.
- Supports supervisors with delivery of instructor monitoring feedback and implementation of instructor improvement remediation plans.
- Provides program-specific guidance to Instructor Coordinator, Training Scheduler, Part-Time Instructors, and other NSC staff, as well as Training Centers & Training Center Instructors.
- Ensures documented procedures for all program processes and drives creation of internal training & job aid resources. Confirms accuracy and regular update of customer touchpoints.
- Reviews and qualifies training affiliate & instructor applications/renewals for supervisor approval.
- Assures coordination of training affiliate and instructor activity, including processes to maintain active authorized instructors, such as instructor development and continuing education courses, as well as monitoring the instructor renewal schedule.
- Drafts written correspondence to provide information or to address regulatory compliance issues.
- Oversees processing of all paperwork associated with schedules/classes within contractual timelines.
- Conducts new business and current account management calls to promote program and revenue growth.
- Provides second level support to Customer Service Representatives through chat and / or transfer of escalated phone calls to defuse difficult situations.
- Researches and resolves difficult customer problems and inquiries. Acts as liaison between CSRs and external agencies.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Parth Pande
218-288-1464
parth.pande@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $21.00 - $24.30 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America's Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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