Program Manager- Standards
BGIS

BGIS is currently seeking a Program Manager- Standards, to join the team, Remote, US.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Program Manager (Standards) supports client operations with the day-to-day coordination and implementation of activities pertaining to the oversight of the Standards and Procedures program. The Program Manager will be responsible for driving the development of the process / procedure library and training curriculum to align with data center services activities. They will also be responsible for managing the training program, which includes delivering the training across the organization and tracking training status.

RESPONSIBILITIES

Program Management - Standards

• Drive the creation of technically accurate, complete and 'easy to understand' documents for data center operational procedures to align with industry standards and best practices.
• Champion continuous improvement of existing standards.
• Conduct and manage the annual standards reviews (revision of documents).
• Providing guidance and assisting in the development, approval, and implementation of recent changes to various procedures (MOPs, SOPs, and EOPs).
• Drive the development and implementation of standardized processes and procedures in compliance with client's standard policies.
• Collaborate with client's data center services team to document and standardize all processes.
• Contribute to the completion of other key initiatives as assigned.

Program Management - Training

• Develop and maintain a comprehensive training program on standardized processes and procedures.
• Create training materials, including manuals, presentations, and online courses.
• Conduct training sessions and deliver training curriculum for team members at all levels.
• Oversee and manage Litmos training platform.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Manage accurate training records and track training status for team members.

REQUIRED EDUCATION, KNOWLEDGE and ABILITIES

• Bachelor's degree in business, Facilities Management, Engineering or equivalent field of study or work experience.
• Working knowledge of data center operations and system configurations.
• Proven experience in process improvement and standardization.
• Ability to collaborate with subject matter experts to gather input and ensure accuracy of standards and training materials.
• Excellent written and verbal communication skills.
• Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook, and Visio along with working knowledge of SharePoint.
• Experience with learning management systems (Litmos) is a plus.
• Self-driven and high proficiency of time management.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience and understanding in procedure and process management (authoring, reviewing, approving, and executing).

Physical Demands and Work Environment

• Current valid driver's license and ability to provide personal transportation.
• Physical ability to walk jobsites.
• Ability to work onsite Monday through Friday.
• Ability and willingness to work after hours, weekends, holidays, overtime as required, and being available 24x7x365.
• Ability to travel up to 25%.

Visit us online at https://www.bgis.com/us/careers.htm for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location.

The salary range for this exempt position in the US is $90,000-$95,000

A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

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