Quality Improvement Specialist (Non-Clinical)
Kforce Inc.

Albany, Georgia


RESPONSIBILITIES:

Kforce has a client that is seeking a Quality Improvement Specialist (Non-Clinical) in Albany, GA.Essential Functions:
  • Quality Improvement Specialist will be receiving, managing, and reporting workload progress to the Manager or Supervisor
  • Contacting Providers' offices and other medical facilities to request medical records
  • Calling non-compliant members to assist in scheduling an appointment with their doctor
  • As a Quality Improvement Specialist, you will be collaborating with other internal departments
  • Troubleshooting and reporting barriers to accomplishing goals
Performance expectations/metrics for this individual and their team:
  • Must work independently, think outside the box and complete 80/100 calls per day and schedule 6 appointments


REQUIREMENTS:

  • Minimum High School diploma/GED
  • Some knowledge of calling providers and speaking with members
  • Great Customer Service skills
  • Basic Computer skills
  • Must know how to type
  • Ability to work with Microsoft Office (Outlook, Word, Excel, and PowerPoint)


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.





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