Resource Specialist
Partner's Healthcare

Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
Funded by MGB's United Against Racism Equity Improvement Program initiative, the resource specialist will work with the UAR funded Psychiatry Substance Use Disorders project team to support Black patients' access to and retention in substance use treatment in MGB's outpatient addiction clinics. The resource specialist will help facilitate the referrals of Black patients from various clinics including primary care and Bridge clinics to the West End Clinic (Massachusetts General Hospital) and the Outpatient Addiction Recovery Program (Brigham and Women's Faulkner Hospital under Brigham Psychiatric Services). The resource specialist will also provide appointment and resource support to Black patients during their course of treatment in the clinics

Qualifications

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Working with UAR-funded Psychiatry Substance Use Disorders (UAR Psych SUDS) Equity project team:

• Work and collaborate with project team whose goal is to support Black patients' access to and treatment retention in substance use care.
• Attend weekly UAR Psych SUDS Equity project meetings.
• Assist with administrative duties and data entry.

Supporting Black patient referrals to Outpatient Addiction Recovery Program (ARP) and West End Clinic (WEC):

• Work with other departments and clinics in the MGB system including Primary Care and Bridge Clinics to assist with patients' referrals and transition to addiction treatment at WEC and ARP.
• Attend weekly staff meetings at WEC and ARP.
• Help develop informational materials/pamphlets that can be shared with referring clinics.
• Participate with the UAR Psych SUDS project team in presenting to clinics and groups within the MGB about the current project.
• Communicate with social workers, recovery coaches, physicians and nurse practitioners in referring clinics providing them with referral information to WEC and ARP and evaluate appropriateness of referrals to WEC and ARP.
• Orient and welcome new patients following referrals to WEC/ARP to ensure a successful transition to the clinics.

Supporting Black patient care for patients at ARP and WEC:

• Administer and collect consent forms allowing patients to communicate with resource specialist through text message as needed.
• Complete reminder calls and texts to patients requesting appointment reminders.
• Complete follow-up calls and texts to patients who have missed their appointments.
• Schedule/reschedule appointments as needed.
• Communicate with administrative and clinic staff at WEC and ARP as needed.
• Document communication related to patient coordination of care in MGB EPIC Electronic Medical Record.
• Provide and track transportation/food vouchers support as needed.
• Direct patients to additional resource supports as needed.
• Other duties as assigned.

Additional Job Details (if applicable)

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

The position requires a high degree of flexibility, independence, and willingness to participate in multiple activities that provide support to patients. Strong communication skills and the ability to converse comfortably with patients, as well as with clinical and administrative staff are needed.

• Familiarity with addiction treatment, systems of care, and community resource.
• Interest in health equity and anti-racism initiatives.
• Excellent interpersonal, collaborative, customer service and advocacy skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills; ability to multitask in a fast-paced environment.
• Excellent judgment and ability to work independently in a unique position.
• Flexibility and resourcefulness as well as strong assessment and problem-solving skills
• Strong computer skills and competency using Excel.
• Candidates from underrepresented backgrounds strongly encouraged to apply.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS

• N/A

EDUCATION: Specify minimum education and clearly indicate if preferred or required

• High school diploma or GED required, associate or bachelor's degree preferred

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

• At least 2-3 years of work experience in the mental health care/health care/ public health field, especially with substance use disorders, preferred.

SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.

• N/A

FISCAL RESPONSIBILITY (if applicable): Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope

• 1 year through September 2025 Grant funded position with option of renewal

WORKING CONDITIONS: Describe the conditions in which the work is performed.

• Hybrid position: Office setting & mobile
• Travel required between MGB sites pending needs of the project.

Remote Type

Hybrid

Work Location

100 Blossom Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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