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Description - External
Mass General Brigham Home Care, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.
We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.
Qualifications
Qualifications - External
This position will work 30 hours total on Friday (8hrs) , Saturday (11hrs) and Sunday (11hrs).
General Summary/Overview
At Mass General Brigham Home Care, we place great value on being a diverse and inclusive community. Mass General Brigham Home Care is dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Ensures weekend operational functions and activities are completed and provides guidance to administrative staff and clinicians on the weekend team. Ensure appropriate utilization of high-quality home care services, maximize staffing mix, and participate in case conferences, triage incoming customer contacts, support management activities, perform supervisory visits. Provide management oversight of LPNs, per-diem Clinicians and Schedulers. Precept and educate new weekend staff and act as a mentor and resource. May provide direct patient care as needed.
Key Responsibilities
• Staff on-boarding and ongoing development will be identified, and training implemented as needed and as directed by the manager. Assist with precepting and education needs
• Staff performance is monitored and evaluated, and routine performance feedback is provided to staff. Staff performance is regularly communicated to manager and guidance is sought when necessary. Participation in annual performance review process for staff by providing feedback to manager.
• Performance appraisals for LPNs, per-diem clinicians and Schedulers accurately reflect employee performance and are delivered within established time frames.
• Team and individual accomplishments are recognized, appreciated, and communicated appropriately.
• Employee survey results are analyzed and interventions are implemented to improve scores
• Oversight of assignment of staff is coordinated in order to match the needs of the patients and staff skills, as well as meeting geographic efficiency.
• Clinicians are supported and guided to effectively handle complex patient cases..
• Patient care needs are communicated to assigned clinicians providing information necessary for patient care.
• Clinical staff training needs are identified and training is coordinated with staff education and specialty nurses, when appropriate agency guidelines and policies are communicated to staff.
• Clinical documentation is reviewed for completeness, accuracy and consistency to ensure compliance and adherence with established criteria.
• Clinician field visits are conducted at least annually for each staff members and more frequently as directed by the manager for teaching and problem resolution.
• Patient referrals may be evaluated and accepted according to staff availability and established policies and procedures.
• Case conferences are conducted regularly with staff when requested
• Computerized systems are utilized to enhance delivery of care to achieve agency goals and outcomes.
• Case mix and utilization are reviewed and tracked to optimize financial outcomes. Trends are identified and recommendations are made for improvements.
• Clinical and operational issues are identified and communicated to Manager timely.
• Customer issues related to team members are communicated and/or resolved with appropriate action plan and in a timely manner while referred to the manager as appropriate
• Provide coverage for Weekend Clinical Manager as Clinical Coordinators as needed
Education/Degree Requirements
• Bachelor of Science in Nursing
• 3- 5 years progressively responsible nursing experience with at least 2 years in community health
• Prior supervisory or management experience required.
EEO Statement
Mass General Brigham Healthcare at Home is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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