Scheduling Specialist, Virtual Relationship Center - Remote
Mass General Brigham Medical Group

About Us

Mass General Brigham Medical Group (MGBMG) represents the merger of separate community medical groups within the Mass General Brigham system into one harmonized and high-performing organization:

• Brigham and Women's Harbor Medical Associates
• Cooley Dickinson Medical Group
• Mass General Brigham Community Physicians
• Mass General Brigham Integrated Care
• Mass General Brigham Urgent Care
• Newton Wellesley Medical Group
• North Shore Physicians Group
• Pentucket Medical Associates
• Wentworth Douglass Health Partners

This work stems from Mass General Brigham's unified system strategy to bring high quality health care closer to patients while lowering total health care costs. MGBMG provides a wide range of offerings, including primary care, behavioral and mental health, specialty care, outpatient surgery, endoscopy, imaging, lab services, infusion, and urgent care both digitally and in person in Massachusetts and New Hampshire.

Why This Role is Important:

Are you passionate about making a difference in patient care, even from the comfort of your own home? As a Scheduling Specialist at Mass General Brigham Medical Group (MGBMG), you will play a crucial role in providing patients and referring providers with efficient, timely, and high-quality service. This is a fully remote telephone-based position, where you'll be the voice that helps patients and healthcare providers seamlessly access care.

Under the guidance of the Senior Clinical Manager of the Virtual Relationship Center, you will manage incoming phone calls, handle referrals, and complete patient registrations, ensuring a smooth and caring experience for everyone. If you're someone who thrives in a fast-paced, customer-focused environment, this role is for you!

Why You'll Love Working Here:

• Fully Remote: Enjoy the flexibility of working from home with no face-to-face interactions required (virtual team meetings will be required).
• Meaningful Work: Help patients access the care they need, while supporting healthcare providers in scheduling and referrals.
• Professional Growth: Gain valuable experience in the healthcare field, with opportunities to learn and develop.
• Stability: A full-time, Monday to Friday schedule (8:30 AM to 5:00 PM) ensures work-life balance, with occasional opportunities for extended hours.

What You'll Work On:

• Act as the first point of contact for patients and referring providers, coordinating new patient registrations and scheduling appointments.
• Enter patient demographics, medical information, and referrals into the system, ensuring accurate registration.
• Answer incoming calls, triage requests, and provide courteous, professional service to all customers.
• Provide patients with basic information and instructions regarding appointments and services.
• Coordinate additional services, such as interpreters and transport, as needed by patients.
• Ensure that medical records are available to healthcare providers for patient appointments.
• Maintain detailed and accurate documentation of calls, referrals, and scheduling in appropriate systems.
• Deliver exceptional customer service, supporting patients and healthcare providers through clear communication and problem-solving.
• Maintain patient privacy and confidentiality, adhering to HIPAA guidelines.

Qualifications
What You Bring:

• Education & Experience:
• High School Diploma required; Associate's Degree or Secretarial Training preferred.
• Completion of a Medical Terminology course preferred.
• Experience in medical office or healthcare settings required.
• Prior customer service experience, particularly in a contact/call center environment, preferred.
• Basic computer skills, including proficiency in Microsoft Outlook, Excel, and data entry.
• Epic software experience strongly preferred.
• Skills & Abilities:
• Strong communication and interpersonal skills, with a professional and compassionate approach.
• Ability to quickly learn and adapt to new technologies and software.
• Problem-solving skills and attention to detail in a dynamic, fast-paced environment.
• Flexibility and comfort with changing responsibilities and processes.

Preferred Traits We'd Love to See:

• A service-minded attitude, ready to contribute to a culture of excellence.
• Enthusiasm for working in an innovative healthcare environment.
• Ability to handle ambiguity and adapt to changes with a positive outlook.

EEO Statement
Mass General Medical Group is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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