Senior Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

This employee will partially supervise case manager associate, provide orientation, ongoing core services and case management services to our clients in a timely, appropriate, and effective manner ensuring their early employment and self-sufficiency. Proficiency in English, and Other refugee language preferred.

Responsibilities

• Trains case managers, associate case managers and interpreters
• Supervises Associate Case Manager and interpreters.
• Ensures clients receive decent, safe, and sanitary housing. Ensure new homes have appropriate food and donated furniture in preparation for the arrival of new clients.
• Ensures new arrivals are met and arranges transportation to their new home.
• Ensures that clients receive in person and or remote cultural and program orientation and information to newly arrived clients, including rights and responsibilities, federal and local services, and immigrant services.
• Performs other related duties as assigned by the office director.
• Works evening/weekend hours on occasion as required, often on short notice.
• Duties may be performed in person and or remotely depending on the most current office policy and agency Covid-19 guidance. Some lifesaving and mission critical services must be provided in person.
• Provides on-going case management and services to clients
• Refers clients for the initial Health screening.
• Assists clients in obtaining Social Security cards and other necessary documentation.
• Provides referrals to social service providers and government agencies in coordination with other staff.
• Coordinate with other CWS Winchester staff for medical referrals, English classes, school registration, housing, volunteers/sponsors support, employment, social service providers and government agencies.
• Coordinate transportation to client appointments to fulfill service requirements.
• Ensures Comprehensive Resettlement and Employment Plan is created in consultation with staff.
• Assist client with filing the AR-11 change of address form and provide counseling for adjustment of status.
• Collaborate with employment staff to provide employment orientation, job counseling, job placement and training for job placement when needed.
• Provides/arranges language interpretation as needed in the resettlement process.
• Requests payments for direct client assistance & emergency assistance as needed.
• Conducts home visits to clients as required, paying special attention to cases that include minors.
• Documents all service delivery activities as case notes in the client's case file.
• Write 30-day reports for clients according to IRP, MG and RSS guidelines.
• Maintains an orderly case file for each case and fulfills programmatic documentation requirements as agreed upon with supervisor.
• Assists office director and Resettlement Coordinator in preparation of required reports.
• Conduct case file review across all programs on a regular basis.
• All related services/duties as assigned by the office director.

Qualifications

Education: Bachelor's degree in human services (or foreign equivalent) or equivalent work experience in lieu of degree.

Experience: The successful candidate must have four year's previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology. A background in case management or human service delivery is desirable.

Skills:

• Must be fluent in English. Pashto/Dari/Arabic or other common refugee language proficiency is an asset.
• Ability to work in a multi-cultural environment required. Must have skills to follow the instructions, policies and guidelines.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.
• Computer literate with proficiency in MS Office and Internet applications.

Special Requirements

• This is an in-person position located in Winchester, VA.
• The successful candidate must be computer literate, with proficiency in MS Office and internet applications.
• A valid driver's license is also required, along with the ability to move furniture and donations. The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose.
• The successful candidate must pass a background check.
• Ability to lift 50 lbs. of weight. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Must be willing to work evenings and weekends.
• This position is primarily in the office and community.
• During busy times other duties may be assigned by the office director.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

This job has expired.