Senior Director - Managed Logistics - Ultrasound Customer Service
Siemens Medical Solutions USA, Inc.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The position will be based in Issaquah, WA, or Palo Alto, CA .

Required travel is estimated at 10-20%.

Apply now for the position of Head of Ultrasound Customer Service Managed Logistics .

Your Role:

• Develop and implement the Ultrasound Spare Part supply chain strategy to support our customers across the world throughout their lifecycle, including identifying optimal inventory levels and/ or locations, and streamlining logistics networks

• Interface with Siemens Healthineers Customer Service Managed Logistics organization to ensure the timely delivery of spare parts to customers and the speedy return process for parts under investigations or repair
• Establish and maintain strong relationships with our supplier base, both internal and external to anticipate and resolve any shortages
• Collaborate with engineering and product management teams to address lifecycle challenges and New Product Introductions
• Monitor and analyze internal and external customer feedback and performance metrics to identify areas for improvement
• Lead and drive strategic projects
• Lead and develop a team of logistics professionals
• Foster a culture of continuous improvement and customer-centric service
• Provide regular performance reports and strategic recommendations to senior management

Your Expertise:

• Leadership: Capacity to lead, manage, and mentor junior team members and develop the next generation of leaders within Customer Service Ultrasound
• Communication: Excellent verbal and written communication skills to influence stakeholders in Germany, USA, South Korea, and other supplier locations.

• Analytical Thinking: Ability to analyze data and make data-driven decisions

• Resilience: Ability to face obstacles and power through to drive impact in the business
• Ability to travel.

Required Skills, Education and Experience for this position:

• BS/BA in related discipline, or equivalent combination of education and experience.
• 15+ years of experience in Supply Chain Management, Order Management, or Customer Service, preferably in healthcare-related industry
• 5+ years with managerial responsibilities
• Proven track record in managing, cross functionally, with complex supply chains and inventory systems and driving positive impact on customer experience

• Proficiency in ERP systems and supply chain management software
• Strong negotiation skills and experience in vendor management a plus

• Familiarity with medical equipment, particularly ultrasound systems

The pay range for this position is $ 200,000 - $240,000 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is 25% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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