Senior Technology Specialist
Compass Health Network

Compensation: $76,462.26 Annually

The Senior Technology Specialist provides senior level monitoring and response to technology issues utilizing company service desk as well as a variety of hardware/software tools and techniques. They provide senior level software and systems troubleshooting, support, and training to end users. They also provide guidance, mentoring and work leadership to other technicians in the department.

This is a Full-time, benefit eligible position.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

* Work with end users to identify and deliver required technology service levels
* Liaise with, and provide training and support to, end users and staff on technology operation and other issues
* Install, configure, test, maintain, monitor and troubleshoot end user hardware/software/network issues
* Perform on-site analysis, diagnosis and resolution of complex technological problems for a variety of end users and recommend and implement corrective solutions
* Provide leadership and be a mentor to all the technology specialists
* Assist with developing a technology specialist training plan and provide training to new and existing technology specialists
* Receive and respond to incoming service desk tickets, calls, or e-mails regarding technology problems.
* Develop and maintain an inventory of various technology hardware
* Monitor and test various technology performance and provide feedback and reporting when needed
* Create and maintain documentation for various hardware/software technologies
* Accurately document instances of hardware failure, repair, installation and removal
* Construct, install and customize configurations based on various platforms and operating systems
* Conduct research on technology products in support of hardware/software procurement and development efforts. Evaluate and recommend products for purchase.
* Recommend, schedule and perform technology upgrades and repairs
* Assist in developing long-term strategies and capacity planning for meeting future technology needs
* Support development and implementation of new technology projects
* If necessary, liaise with third-part support of various technology vendors
* Manages projects by coordinating resources and timetables with business departments and IT
Responsible for developing project plans, including milestones, deliverables, and task assignments
* Driving is an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment
* Maintains current knowledge of relevant technology
* Participate in special projects as required
* Other duties as assigned

* High School/GED required
* Bachelor's degree in Computer Science or related field preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least four (4) years' experience preferred

QUALIFICATION(S): LICENSURE/CERTIFICATION

CompTIA, CISCO, Microsoft, Citrix, or other technical certification/training required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.