Service Center Manager
Alfa Laval Global

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

The Service Center Manager has the overall management responsibility for the Service Center. Key areas include financial management of the budget, investments, general support of the Marketing and Sales group, overseeing the repair and service activities, employee development, product process development, all training, all service center EH&S, quality, on time delivery, and communication with the corporate office.

This position will support repair activities for our internal and external customers. Provide daily supervision of team members, prioritize and coordinate repair work. Assist with hands on trouble shooting and repair related mechanical issues. Assist the team on achieving our set baseline measurements and goals.

In this role, you will:

• Prepare financial documents for the annual budget for the operation, including design and management of the Service Operations Business Plan.
• Develop and coordinate projects involving capital expenditures, product/process improvements (lean manufacturing), ALPS-Alfa Laval Production System, and plant improvements (5S).
• Perform functions as required: Labor Reporting, payroll records & reporting, subcontracting orders, vendor management.
• Review of quotations for content, professionalism, and technical correctness.
• Communication with customers when appropriate.
• Maintain safety program, including training, and approval of safety records.
• Maintain Service Center Safety program, including training, and approval of safety records.
• Maintain facility to ensure compliance with all EPA, OSHA and DER requirements.
• Provide leadership and direction for all employees at the Service Center, including bi-annual reviews.
• This position is a role that requires the ability to be a hands-on manager, to fully understand the manufacturing process and be able to step-in and provide team support when needed.
• Issue and maintain purchase orders for shop supplies, facility needs, and non-repair items.
• Track and report workshop employees labor, vacation, sick hours, and forward to payroll.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have a Bachelor Degree preferably in Engineering or Business Administration and/or 10 years of practical experience within manufacturing, assembly, or service environment, and:

• Strong managerial and leadership skills. Ability to modify leadership style and management approach to reach company goals and objectives.
• Knowledge of production processes, fabrication methods, machining, and design
• Strong communication skills, both written and verbal. Ability to direct personnel in team direction to accomplish specific goals
• Ability to coordinate inter-activity between all departments and make decisions based on available data and instinct.
• Fundamental knowledge of standard word processing, spreadsheet, and database applications.
• Willingness and availability to travel 2-3 trips a year locally and 1 trip internationally.

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The salary range for this role is typically $92,418 - $115,000 + bonus.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

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